SOLVEMATE
15.3.2022 09:12:04 CET | Business Wire | Press release
Conversational AI for Customer Service leader Solvemate today announces the addition of multilingual bot management capabilities to its customer service automation platform solution. This platform extension will allow for multiple language chatbot management in a centralized way saving customer service team’s valuable time and effort while maintaining a quality conversational experience.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220315005132/en/
Customers Expect Great Local Language Experiences
Companies expanding globally cannot afford to forget the post-sales experience. Common Sense Advisory (CSA) Research study found that 75% of customers prefer to buy from companies which provide post-sales support in their native language. Multilingual support adds quality and value to conversations as misunderstandings are minimized and problems can be solved more efficiently.
Scaling Cost Effectively With Multilingual Self Service
It’s often a costly challenge to grow customer service teams across countries and languages. The new Solvemate multilingual chatbot management allows companies to offer the same great self-service experience with highly personalized chatbots to help customers find the answer they are looking for as they scale globally. Automation offers companies the ability to support languages they may not have in their call center or to help mitigate turnover in languages where they struggle to find local language support in certain parts of the world, especially after hours.
Erik Pfannmöller, co-founder and CEO of Solvemate, comments: “Our customers operate in very competitive markets where the nuances of language can affect a brand’s perception. Managing multiple languages across the customer buying journey is a challenge for any company. This new feature will help companies manage the post-sales experience with AI-driven automation and provide a service advantage to help them grow.”
Improve Bot Maintenance Efficiency
The new feature makes it easy for customer service teams to train and maintain their Solvemate chatbot in multiple languages with a centralized and scalable approach.
The benefits include:
- Extend customer service reach
- Improve global self-service rates
- Reduce the complexity of managing multiple language bots
- Control the quality of translations
Aike Alexander Schnug, Customer Care Manager, FOCUS Bikes, comments: “Multilingual chatbots allow us to grow into new markets in a way that builds trust with customers. Solvemate’s new feature enhancement gives us the flexibility to manage each chatbot individually or implement changes across languages which will save our team time and effort.”
Read more about how to boost your customer’s experience with multi-lingual bots .
Learn more at solvemate.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20220315005132/en/
Link:
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Concacaf Debuts Enhanced Digital Platform and Mobile App in Partnership with Deltatre13.5.2026 14:17:00 CEST | Press release
Concacaf today announced the launch of a new website and mobile app experience deployed using Deltatre's award-winning technology, establishing a single digital destination for football fans across the confederation's 41 Member Associations. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260513938978/en/ Concacaf.com and the mobile app, available now on iOS and Android, bring together live streaming, video-on-demand, real-time match data, full match stats, player and team profiles, and personalized content in one platform, marking a significant step forward in how Concacaf connects with fans. The platform organizes the confederation's men's, women's, and club tournaments for quick access, with full multi-language support in English and Spanish. Fans can create a free account for immediate personalization, allowing them to follow their favorite national teams, competitions, and clubs. Granular notifications are also available
The LYCRA Company Launches LYCRA® ADAPTIV fiber for Nonwovens, Advancing Comfort and Fit in Disposable Hygiene at INDEX™ 2613.5.2026 14:00:00 CEST | Press release
Innovation Nominated for INDEX™ 26 Award for Delivering Consistent Fit Across Expanded Size Ranges The LYCRA Company, a leader in innovative and sustainable fibers for apparel and personal care, today announced the official global launch of LYCRA® ADAPTIV fiber for nonwovens at INDEX™ 26, in Geneva, Switzerland, May 19–22. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260514856391/en/ At INDEX™ 26 in Geneva, The LYCRA Company debuts LYCRA® ADAPTIV fiber for nonwovens, a next-generation stretch solution that delivers enhanced comfort, a secure fit, and helps enable inclusive sizing for baby diapers, adult incontinence, and feminine care products. This breakthrough stretch fiber, already trusted by leading global apparel brands, now ushers in a new era of comfort, fit, and performance for baby diapers, disposable hygiene products, adult incontinence, and feminine care. LYCRA® ADAPTIV fiber is engineered to address key unmet n
Adtran expands SDG 8700 Series to deliver Wi-Fi 7 at scale13.5.2026 14:00:00 CEST | Press release
News summary: Service providers are replacing aging in-home Wi-Fi equipment as expectations rise and competitive pressure accelerates next-generation Wi-Fi adoption SDG 8700 Series now supports Wi-Fi 7 across the full range of mass-market residential to premium SMB service offerings Expanded portfolio delivers scalable, high-quality Wi-Fi 7 experiences while maintaining operational consistency and regulatory readiness Adtran today announced an expansion of its SDG 8700 Series, extending Wi-Fi 7 across a broader range of residential service tiers and deployment models. The expanded portfolio introduces new 2.5Gbit/s and 10Gbit/s Wi-Fi 7 platforms designed to support the full spectrum of multigigabit services – from entry-level offerings to premium tiers – across residential, SMB, MDU and community Wi-Fi deployments. As service providers enter a new access refresh cycle, Wi-Fi 7 is rapidly becoming a baseline requirement rather than a premium differentiator. Adtran’s expanded SDG 8700 po
Austrian Broadband Operator Deploys Vecima’s Entra® vCMTS and Remote PHY Devices to Advance its Next-Generation DOCSIS® Network13.5.2026 13:45:00 CEST | Press release
Operator selects cloud-native vCMTS and Remote PHY architecture for a flexible, phased migration to Distributed Access Architecture (DAA) Vecima Networks Inc. (TSX: VCM) and Witke today announced that an Austrian broadband operator is deploying the Entra® virtualized Cable Modem Termination System (vCMTS) as the DOCSIS® platform for its Distributed Access Architecture (DAA) evolution. The deployment, led by Witke, enables advanced reliability, scalable capacity expansion over time, and a clear migration path toward DOCSIS 4.0 broadband services. After extensive system planning and evaluation, the operator selected a vCMTS and Remote PHY (R-PHY) architecture to align with its long-term network roll-out strategy and migration requirements. The deployment provides the flexibility to modernize the network in phases while reducing space, power, and cooling requirements across the operator’s infrastructure. Entra vCMTS establishes a new standard for simplified, virtualized Cable Access, comb
Vecima, Incognito, and BM COM Announce Turnkey Fiber Broadband Solutions at ANGA COM 202613.5.2026 13:30:00 CEST | Press release
Strategic collaboration delivers fully integrated, turnkey fiber broadband solutions that are interoperable and multi-vendor, with no single vendor lock-inJoint “Broadband-in-a-Box” solution combines infrastructure, software, and system integration to accelerate fiber deployments worldwide Vecima Networks Inc., Incognito Software Systems Inc., and BM COM s.r.o., today announced a strategic collaboration to deliver a fully integrated, turnkey fiber broadband solution, which will be showcased at ANGA COM 2026, May 19–21 in Cologne, Germany. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260513492655/en/ The joint solution brings together best-in-class fiber access infrastructure, advanced service orchestration, and in-market deployment expertise into a unified, interoperable Broadband-in-a-Box platform without requiring single vendor lock-in. Designed to simplify and accelerate fiber broadband rollouts, the solution enables op
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom