SABIO-GROUP
6.7.2020 10:02:11 CEST | Business Wire | Press release
Sabio Group has announced the acquisition of Coverage Group , one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations.
Formed in 2007, Paris-based Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner. The company has a proven track record in helping organisations across France to place cloud-based customer experience solutions at the heart of their digital strategy, with customers including ENGIE, BEA, EBP, Emil Frey, Homeserve, NutriXo, Optimind, Pierre Fabre, Pierre & Vacances, Sitel and Teleperformance.
“The acquisition is a massively important strategic addition for Sabio Group and our customers in a number of ways – it means we have now built a substantial presence and customer base in France, it further strengthens our expertise and our relationship with Genesys and Avaya and most importantly it brings a fantastic team and set of customers into the Sabio Group.” said Sabio Group’s CEO Jonathan Gale. “The team at Coverage have done an absolutely fantastic job of helping their new and existing customers migrate to the cloud, including the largest deployment of Genesys Pure Cloud in Europe. It’s this type of expertise that will help Sabio build on its position as Europe’s leading full-service provider for Customer Experience, by adding even more depth to our cloud specific skills and knowledge. I am absolutely thrilled to welcome Julien, his exceptional team and his customers to the Sabio Group.”
“With organisations across France increasingly looking to take advantage of the latest public cloud and AI-powered self-service technology, it’s a great time for Coverage Group to join with Sabio Group and provide an even stronger proposition,” added Coverage Group’s CEO, Julien Jardin. “We have always been committed to helping our customers take advantage of the latest CX innovations, and we look forward to doing this at scale as part of Sabio Group’s broader EMEA operation.”
“Coverage Group has already played an important role in putting Genesys Cloud to work, deploying our public cloud contact centre platform to help organisations across France provide an exceptional experience to their customers,” added Claudine Cherfan, VP Genesys France. “As part of Sabio Group, Coverage Group will be even better placed to support the fast adoption of our Genesys Cloud customer experience platform.
Coverage Group also provides a comprehensive communications offering, supporting organisations with voice and data links as well as VPN services carried across completely secure layer 2 links – all backed by the company’s real-time Network Operations Centre.
Backed by Horizon Capital, the acquisition continues Sabio Group’s growth plan to broaden the company’s solutions portfolio and geographic coverage. To date this has included the acquisitions of SaaS solutions provider Rapport in March 2017, DatapointEurope – one of Europe’s leading contact centre technology providers – in July 2017, customer insight and contact centre benchmarking experts Bright UK in March 2018, flexAnswer Solutions, the leading Singapore-based provider of innovative Virtual Assistant solutions in December 2018, Spain-based WFO and Speech Analytics specialist Callware in January 2019, Madrid-based CX solutions specialist Team vision in January 2020, and DVELP – Twilio’s leading partner in the UK and EMEA region in March this year.
View source version on businesswire.com: https://www.businesswire.com/news/home/20200706005080/en/
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
AIT Worldwide Logistics Expands Global Footprint to Oceania with Acquisition of Australia-Based Forwarder Connor Anderson International2.11.2026 05:01:00 CET | Press release
Strategic investment increases AIT’s geographic reach, high-tech logistics support capabilities Supply chain solutions leader AIT Worldwide Logistics (“AIT”) has finalized an agreement to acquire Connor Anderson International (“CAI”), a global freight forwarder based in Sydney. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261028626874/en/ Acquiring Connor Anderson International serves as the foundation for AIT's long-term expansion to serve Oceania more broadly. Founded in 1974, CAI delivers comprehensive logistics support, including sea, air and road transport, customs brokerage, warehousing, and project cargo management for customers across a wide range of industries. Notably, CAI’s long-tenured team manages a wide variety of specialized cargo while increasingly emphasizing distinctive services for technology companies serving the Australia and broader Oceania markets. The acquisition will strengthen AIT’s specialized se
MultiBank Exchange, Part of MultiBank Group, Unveils World’s Fastest Interbank Matching Engine and Digital Asset Settlement2.11.2026 03:00:00 CET | Press release
Platform connects more than 30 tier-one banks and liquidity providers, combining 400-nanosecond matching with credit services and settlement in fiat currencies and digital assets Board of Directors of MultiBank Exchange Holding formed, chaired by Naser Taher MultiBank Exchange, part of MultiBank Group, one of the world’s largest financial derivatives institutions, has announced the world’s first interbank trading platform to offer double exotic currency pairs with settlement in both fiat currencies and digital assets. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261101073341/en/ MultiBank Exchange is designed to connect banks and financial institutions across the GCC, BRICS and other emerging markets with Western trading technology and global liquidity. Its objective is to enable these institutions to participate in international foreign exchange markets on an equal footing with their Western counterparts. With daily tradi
Emirati Mohammed Al Hakim Appointed Vice Chairman of MultiBank Group, Valued at US$32 Billion, and CEO of MB.io2.11.2026 03:00:00 CET | Press release
Former Crypto.com regional executive brings UAE government experience and a track record of commercial growth and partnerships with Emirates and Dubai Duty FreeAl Hakim will strengthen MultiBank Group’s global presence, lead MB.io into new markets and develop MultiBank Exchange’s institutional reach MultiBank Group, one of the world’s largest financial derivatives institutions, has appointed Mohammed Al Hakim as Vice Chairman of MultiBank Group and CEO of MB.io, who will strengthen the Group’s global presence, lead MB.io into new international markets and oversee the expansion of MultiBank Exchange. The appointment supports the Group’s ambitions across financial markets, digital assets and financial technology. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261101934535/en/ MultiBank Group, one of the world’s largest financial derivatives institutions, has appointed Mohammed Al Hakim as Vice Chairman of MultiBank Group and C
Venture Global Commences Commercial Operations of Phase One of Plaquemines LNG1.11.2026 16:40:00 CET | Press release
COD declared just over 53 months from FID on Phase OneFirst long-term sales and purchase agreement (SPA) cargo lifted by Shell On October 31, 2026, Venture Global (NYSE: VG) commenced commercial operations of the first phase of its second LNG export project – Plaquemines LNG – and the sale of low-cost, U.S. LNG to the first phase’s long-term customers. The commercial operations date (COD) for Phase 1 of Plaquemines LNG was reached in just over 53 months from the final investment decision on the project, making it among the fastest greenfield LNG projects ever completed. “Achieving commercial operations at the first phase of our second LNG project in 53 months is a testament to our team's relentless dedication and hard work,” said Venture Global CEO Mike Sabel. “We are thrilled to hit another major milestone that enables us to continue delivering reliable, affordable American LNG to the global market. We deeply appreciate the collaboration of our regulators and supply chain partners, wh
From the Chishui to the Han: "Moutai Night" Debuts in Seoul to Bridge Cultural Connections1.11.2026 13:44:00 CET | Press release
On October 25, the 2026 “Moutai Night” was held in Seoul, South Korea, under the theme “Born by the Chishui River, Fragrance Along the Han River.” Over a hundred guests from China and South Korea gathered around the Han River, sharing the distinctive appeal of Chinese baijiu, and fostering cultural exchange between the two countries through fine liquor and culture. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261101047521/en/ The event featured an exhibition on Moutai’s brewing techniques and brand history. Hands-on experiences with Miao batik and silverwork showcased Guizhou culture, while creative cocktails brought Chinese spirits into dialogue with Korean tastes. A city-themed video, dance performances and a violin performance rounded out the program, as guests exchanged views on liquor culture in a warm atmosphere. As a flagship cultural initiative designed for global audiences, “Moutai Night” made its Seoul debut, fol
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom