Rimini Street Honored With Multiple 2017 Customer Sales and Service World Awards®
Rimini Street, Inc. , a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products, today announced that it was recognized with three 2017 Customer Sales and Service World Awards for Customer Service Management Team of the Year, Customer Service Leadership of the Year, and Customer Service & Contact Center Department of the Year. These are just the latest accolades awarded to Rimini Street this year recognizing the Company’s continued dedication to client service excellence .
This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170828005113/en/
Customer Service Awards and Achievements
Rimini Street’s Global Siebel Service Delivery team was named Customer Service Management Team of the Year for their achievements in providing unmatched software support coverage to the Company’s global clients over the past 12 months. The team’s average response times for critical cases (P1) was under five minutes and, as a result, the global team earned a near-perfect average client satisfaction score of 4.96 out of a 5.0 (with 5.0 being “excellent”).
A second award was presented to Craig Mackereth, Rimini Street’s group vice president of Global Application Support, who was recognized for his customer service leadership for a third time this year. Named a winner in the category of Customer Service Leadership of the Year, Mackereth is responsible for developing and managing the delivery of Rimini Street support services for Oracle and SAP globally. He was recognized for overseeing a team that closed 26,605 cases, with an average response time of less than five minutes and a high average client satisfaction rating of 4.8 out of 5.0.
Another award was presented to Rimini Street’s Global Service Delivery department in the Customer Service & Contact Center Department of the Year category. The department is made up of hundreds of support engineers located in every major region across the globe, who support client operations in 117 countries. This team resolved more than 19,000 very complex Tier 3 cases in 2016, while maintaining an overall client satisfaction score of 4.8 out of 5.0.
“Service has always been a relentless passion at Rimini Street and our engineers strive to provide the best support service experience possible for our clients,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “As the Company that is ‘Engineered for Support,’ Rimini Street will continue to build on the innovative, robust support model that has helped us deliver ultra-responsive service, high client satisfaction and enabled us to stay singularly focused on the success of our clients.”
About Rimini Street, Inc.
Rimini Street is a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com , follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn .
This press release may contain forward-looking statements. The words “believe,” “may,” “will,” “plan,” “estimate,” “continue,” “anticipate,” “intend,” “expect,” and similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to risks and uncertainties, and are based on various assumptions. If the risks materialize or our assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. Rimini Street assumes no obligation to update any forward-looking statements or information, which speak only as of the date of this press release.
© 2017 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
Rimini Street, Inc.
Michelle McGlocklin, +1 925-264-6579
Information om Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco
Følg pressemeddelelser fra Business Wire
Skriv dig op her og modtag pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Business Wire
PHILIP-MORRIS-INTL21.7.2018 20:21 | pressemeddelelse
Philip Morris International Announces Non-Executive Board Chairman Louis Camilleri to Assume CEO Role at Ferrari S.p.A.
LOXAM20.7.2018 16:53 | pressemeddelelse
Loxam Announces a Conditional Agreement to Acquire UK Platforms
SCHLUMBERGER-LIMITED20.7.2018 13:02 | pressemeddelelse
Schlumberger Announces Second-Quarter 2018 Results
FL-H.I.G.-CAPITAL19.7.2018 21:52 | pressemeddelelse
H.I.G. Capital Announces the Sale of KidsFoundation
SIG-COMBIBLOC-GROUP19.7.2018 18:03 | pressemeddelelse
SIG Combibloc Group Holdings S.à r.l.: 2018 Second Quarter Results
FL-NEORIS19.7.2018 17:34 | pressemeddelelse
NEORIS Announces Creation of Innovation Labs Worldwide to Create a Smarter Future
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum