Proton Switches to Rimini Street Support for Its SAP Applications
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Proton, Malaysia’s first automobile manufacturer, has switched to Rimini Street for support of its SAP ECC 6.0 applications. By leveraging Rimini Street Support, Proton was able to immediately reduce its annual support costs by 50%, while also securing a premium-level, ultra-responsive support. Additionally, the automaker retained the flexibility to upgrade to SAP S/4HANA when it makes sense for their business, rather than being driven by SAP’s timeline. Once Proton made the switch to Rimini Street, the company was able to shift its resources and support savings into more strategic areas of the business, including the expansion of its manufacturing plant in Perak, Malaysia to enable increased production volumes.
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IT Cuts Mandated by Economic Challenges
Proton was established over 35 years ago as Malaysia’s first national car company. With its most recent models, the Proton Saga and X70, Proton increased its 2019 sales revenues by 50% and gained market share. However, tough economic conditions in Malaysia forced Proton to reduce its overall operating expenses by 30%. As part of the IT department’s cost-cutting exercise, annual fees from technology providers came under scrutiny and led to the company’s decision to switch from SAP to Rimini Street for its enterprise software support.
“One of the reasons we went with Rimini Street was to avoid the pressure to upgrade to SAP S/4HANA in 2027 if the organization is not ready, and still have the necessary support required,” said Marhalisa Matari, senior manager, IT Application Management, Group Information Technology for Proton. “Initially we were looking at savings in professional fees by keeping projects internal. However, resources were tight with multiple projects happening at the same time, so we made the decision to switch to Rimini Street with input from the IT team, management and the ERP system’s users.”
Personalized, Ultra-Responsive Support Model for Mission-Critical SAP System
Proton uses its mission-critical SAP ECC 6.0 application for its sales and distribution and material management processes (SDMM), financial accounting and controlling (FICO), plant maintenance, auto industry solution (IS Auto), advanced planner and optimizer (APO), production planning, and HR and payroll solutions. Proton, like all Rimini Street clients, benefits from the company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE) who has an average of 15 years’ experience in the client’s software and is backed by a team of functional and technical experts, available 24/7/365.
“The support team on-boarded quickly, picking up Proton’s business practices during the knowledge transfer process. I was also impressed by the team’s proactive attitude about familiarizing themselves with Proton’s systems and environment, and we especially appreciate having a dedicated Primary Support Engineer (PSE) who knows our support history and background,” said Matari.
Matari continued, “Rimini Street makes customers feel important. They are very reassuring when problems arise and regularly check on our team, which is important to me. Also, the turnaround time for when a ticket is logged by my team and the response received from Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
“During times of economic uncertainty, companies must act quickly to focus on reducing risk, optimizing budgets and improving efficiency, and one way to accomplish this is by right-sizing their costly, low value annual enterprise software support costs,” said Andrew Seow , regional general manager, South East Asia and Greater China, Rimini Street. “More companies like Proton are leveraging Rimini Street to reduce costs and refocus their IT resources on improving competitive advantage and supporting the growth of the business.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Nearly 2,100 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit https://www.riministreet.com/ , follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn . (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on our business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on May 7, 2020, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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