MA-ASPECT-SOFTWARE
16.6.2020 15:02:10 CEST | Business Wire | Press release
Aspect Software, a leading provider of enterprise contact center and workforce optimization software announced its participation in Forrester CX North America .
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200616005600/en/
Attendees of the event are invited to join a Case Study Session today, June 16th at 12:40 pm ET. Automated Self-Service: Solving for Speed, Simplicity and Efficiency to learn how BAC Credomatic developed a series of bots across multiple self-service channels that helped support better online experiences for collections, online banking, lending and more. BAC also utilizes flexible scheduling and automation tools to ensure that the right agents are available to help customers with more complex issues that require human interaction.
Utilizing Aspect CXP self-service technology, BAC Credomatic developed a comprehensive contact management solution to support collections activities. After having success developing self-service options for collections, BAC Credomatic developed over 30 bots supporting 11 different services resulting in improved efficiencies, allowing for 30% of interactions to be completed outside service hours and a 12% increase in digital collections.
BAC also deployed the Aspect Via Workforce Management (WFM) solution, to redesign their scheduling process making it 60% faster. Utilizing multichannel forecasting tools has drastically improved their estimates for inbound contact volumes and helped them ensure the right agents with the right skills are available to handle inquiries at the right times.
“It’s exciting to work with an organization like BAC Credomatic that shares our vision for omnichannel customer service to enhance overall customer experience,” said Michael Harris, Aspect CMO. “When unforeseen circumstances surrounding COVID-19 required a greater reliance on digital interactions and workforce flexibility, BAC had the solutions in place to easily step up to the challenge.”
For a copy of the full Case Study Click Here .
About Aspect
Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable solutions for self-service and live interaction management and workforce optimization are available on-premises or in any hosted, private or public cloud environment.
For more information, visit www.aspect.com . Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20200616005600/en/
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Aircall Acquires Piper AI to Turn Customer Conversations Into Revenue Action3.6.2026 12:03:00 CEST | Press release
The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction. Aircall, the AI-powered customer communications platform trusted by more than 23,000 businesses worldwide, today announced the acquisition of Piper AI, a revenue intelligence and agentic sales orchestration company. With Piper, Aircall extends its platform beyond the conversation itself—giving sales teams the tools to automatically act on every interaction, across every channel, from first touch to closed deal. Aircall already powers the conversations that drive revenue. Its platform unifies voice, SMS, and WhatsApp into a single workspace, with its AI Assist suite guiding sales reps before each call with account briefs, coaching them live with real-time playbooks and objection prompts, and automatically logging calls, generating summaries, and drafting follo
Rezon Bio Appoints Dr. Ralf Otto as Chief Operating Officer to Support Next Phase of Growth and Operational Expansion3.6.2026 12:01:00 CEST | Press release
Rezon Bio, a science-driven European biologics contract development and manufacturing organization (CDMO), today announced the appointment of Dr. Ralf Otto, as Chief Operating Officer (COO) effective June 1, 2026. In his role, Ralf Otto, PhD, will be responsible for the operational areas of clinical and commercial cGMP manufacturing, development, quality, engineering and business operations across Rezon Bio’s integrated end-to-end CDMO platform. His appointment comes as Rezon Bio enters its next phase of growth, focused on broadening its service offering, expanding its global client base, and improving access to biosimilars and novel biologics through operational excellence, scalability, and enhanced price competitiveness. Ralf Otto, PhD, brings more than 25 years of international leadership experience across the CDMO and biopharmaceutical industry, with extensive expertise in biologics development, clinical and commercial cGMP manufacturing, technology transfer, manufacturing scale-up
Danube Properties Expands UK Presence with New London Office, Eyes Wider European Growth3.6.2026 11:34:00 CEST | Press release
Danube Properties, one of the UAE’s leading real estate developers, is set to strengthen its international presence with the launch of its new sales office in Central London. Located at 44 Brompton Road, Knightsbridge, SW3 1BW, the new office marks another milestone in the company’s growing expansion across the United Kingdom. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260530149191/en/ Atif Farid, Head Business Development (UK); Rizwan Sajan, Founder and Chairman of Danube Group; and Adel Sajan, Managing Director of Danube Group, at the launch of Danube Properties' new sales office in Central London. (Photo: AETOSWire) The opening follows the successful launch of Danube Properties’ first UK office in Harrow two years ago, which established a strong connection with investors and homebuyers seeking premium Dubai real estate opportunities. Building on this momentum, the new Knightsbridge office aims to provide enhanced acce
Sensofusion Introduces its Aerospace Unit: Swift Surveillance Aircraft and Fennec Satellites3.6.2026 11:30:00 CEST | Press release
Finnish defence technology company Sensofusion Oy is expanding its operations from the ground to the air and into Earth orbit. As of today, the company's aviation and space business will operate under the name Sensofusion Aerospace.The unit's ongoing product development projects are the Sensofusion Swift surveillance aircraft and the company's first two satellite missions, Fennec-1 and Fennec-2. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260603447178/en/ With the Fennec-satellite program, Sensofusion's sensing capability extends into Earth orbit. Sensofusion Swift is a type-certified general aviation aircraft with integrated signals intelligence capability, radar and other advanced sensors. Unlike unmanned systems, Swift can operate in peacetime airspace near airports and population centres without separate exemptions. Sensofusion Swift is both an aircraft and a drone. It can be procured and operated either as a crewed g
Swedish Court Reschedules Publication of Judgment in PriceRunner Vs Google Antitrust Case3.6.2026 10:34:00 CEST | Press release
Klarna provides investor update Klarna Group plc (NYSE: KLAR) wishes to update investors that the Patent and Market Court in Stockholm, Sweden (Patent- och marknadsdomstolen) has postponed publication of its judgment in the antitrust damages proceedings brought by PriceRunner, a Klarna subsidiary, against Google. The Court has rescheduled publication of its judgment from 10 June to 26 June, 2026 at 11:00 CET. Important Notice The outcome of the proceedings is inherently uncertain. No assurance can be given that PriceRunner will succeed on liability or quantum. Any award would be subject to appeal by Google, to sharing arrangements with former PriceRunner shareholders and Klarna’s litigation funder, and to applicable taxation. The dollar amount of the claim should not be taken as an indication of any likely recovery. This announcement does not constitute a profit forecast. Forward-Looking Statements This press release contains forward-looking statements within the meaning of applicable
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom