New Co-located Contact Center Expands iQor’s Technical Customer Service Operations in Bydgoszcz, Poland
iQor, a global provider of customer interaction solutions and product support services, announced today that it has officially opened a customer contact center at its Central European product support facility in Bydgoszcz, Poland.
The new co-located center occupies a dedicated, newly built mezzanine level of the 15,400-square-meter facility above current product support operations creating the industry’s first integrated services hub.
“iQor’s 1,300 employees in Bydgoszcz have supported global brands in nine countries across Europe since 2005,” said Hartmut Liebel, CEO of iQor. “This expansion fulfills a commitment to reshape service operations and set a new standard for customer experience by integrating both customer and product support in one central services hub.”
“The expansion allows iQor to offer clients the unique capability to provide integrated multi-channel contact center services, technical support and product repair all co-located under one roof,” said Peter Sykora, iQor COO, Electronics & Infrastructure. “With the unique real-time exchange of information and knowledge we can achieve through co-location, we can provide our clients with higher agent accuracy, improved customer experience, and lower total cost to serve.”
iQor’s new contact center operates on a fully virtualized, cloud-based telephony solution that meets all EU compliance requirements. The company has also embedded its proven knowledge management solution to seamlessly integrate data and analytics from customer interactions and product support operations.
iQor currently supports leading technology brands in 12 languages including English, French, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish and others.
Bydgoszcz, located at the intersection of Eastern and Western Europe about three hours from Warsaw, recently topped a World Bank ranking of Polish cities for its business-friendly atmosphere.
The center adds to the company’s existing European footprint, which includes additional facilities in Poland, Hungary, the Netherlands, the United Kingdom, Russia, and Turkey.
iQor provides global customer interaction and product support solutions in 18 countries. Our 40,000 employees partner with many of the world’s best-known brands to deliver product and customer support solutions that span the consumer value chain, from product diagnostics and repair services to customer care and receivables management. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business process and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor . For more information about iQor Poland, please visit http://poland.iqor.com .
Robert Burke, 917-940-6855
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