Infobird Co., Ltd.
Standardized AI Product Enables Optimization of Customer Service of Fintech Service Platform
BEIJING, CHINA / ACCESSWIRE / July 20, 2021 / Infobird Co., Ltd (Nasdaq:IFBD) ("Infobird" or the "Company"), a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions in China, announced the successful implementation of its Intelligent Quality Inspection SaaS, a new product in the era of artificial intelligence, with one of the leading Fintech companies in China. With the help of Infobird's Intelligent Quality Inspection SaaS, the Fintech client's customer service platform has realized intelligent management and operation, and sets the foundation for further upgrade of its customer service.
Infobird has continuously promoted the implementation of intelligent quality inspection in various industries in recent years, effectively expanding the application boundary of intelligent quality inspection. Since its launch, Infobird's Intelligent Quality Inspection has been used in Financial, E-commerce, Retail and other industries. It is a standardized intelligent SaaS product that can empower the clients to better track the engagement between the customer service or sales agents and end customers. This solution is essential for many industries, especially the financial industry which has very high compliance and service requirements for customer and sales centers. Inforbird's success in serving this leading Fintech client with Intelligent Quality Inspection is expected to pave the way for future expansion into financial industry. Based on the past experiences in financial and other industries, the Company will continue to evaluate the value of intelligent quality inspection, with the goal of deploying a series of intelligent customer service products to accelerate the digital and intelligent transformation and upgrading of enterprise customer service centers.
The Fintech company attaches great importance to customer service, and continuously elevates the quality of management and customer service through various methods including quality inspection and training. In order to use intelligent technology to further upgrade the management and customer service experience, the client introduced Infobird's Intelligent Quality Inspection system. Through long-term cooperation, the client has taken a great leap in customer service quality inspection from manual inspection by random sampling to automatic inspection with 100% coverage, which effectively liberated quality inspectors, achieved 100% inspections, and comprehensively improved management efficiency.
100% automatic and efficient, enhancing workforce efficiency
Infobird researched and analyzed the customer service business scenarios of its Fintech client, and built a flexible multi-dimensional quality inspection model. The quality inspection coverage rate reached 100%, and the quality inspection efficiency increased by more than 100 times. The data shows that after using Infobird's Intelligent Quality Inspection, the number of quality inspection personnel employed by the customer service center was greatly reduced. Quality inspection personnel can now devote themselves to more valuable work, such as conducting customer service training and management work.
Comprehensive inspection and targeted enhancement of services
Through keyword and semantic quality inspection, Infobird's Intelligent Quality Inspection conducts a comprehensive inspection of the customer service work, and analyzes it from various angles such as compliance, professionalism, and service process. On one hand, it has improved risk control capabilities and handled them in a timely manner, reducing the risk of customer complaints. On the other hand, it can spot the shortcomings of a single customer service agent and the team as a whole, and carry out more targeted training in attitudes and etiquette, service skills, and knowledge reserves, etc. At the same time, by monitoring the service process, the Fintech client can also optimize and adjust the standard process from a big-picture perspective.
Multi-dimensional reports comprehensively improve management efficiency
All the inspection results of Infobird's Intelligent Quality Inspection can be consolidated to generate multi-dimensional reports, which brings great convenience to the management of the customer service center. By analyzing the reports, managers can be more targeted when assessing and allocating human and tangible resources.
In the long run, the value of Infobird's Intelligent Quality Inspection lies also in helping companies harvest the value of data through multi-dimensional data analysis, such as user portraits, customer focus, and market conditions, and then guide companies to optimize products and services, conduct precision marketing, and make management decisions. Therefore, Infobird's Intelligent Quality Inspection not only is an inspection tool of the communicational content of customer service, but also contributes to the growth and progress of the client company in the whole journey of customer relationship development by promoting the integrated upgrade of customer service, marketing and management.
About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service provider of innovative AI-powered or enabled customer engagement solutions.
For more information about the company, visit www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements, including statements with regard to Infobird's proposed initial public offering. Words such as "will," future," "expects," "believes," and "intends," or similar expressions, are intended to identify forward-looking statements. Forward-looking statements are subject to inherent uncertainties in predicting future results and conditions and no assurance can be given that the proposed initial public offering discussed above will be completed on the terms described. Completion of the proposed initial public offering and the terms thereof are subject to numerous factors, many of which are beyond the control of Infobird, including, without limitation, the failure of customary closing conditions and the risk factors and other matters set forth in the prospectus included in the registration statement in the form last filed with the SEC. Infobird undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by law.
Contacts:
Infobird Co., Ltd
Yimin Wu, Chief Executive Officer and Chairman of the Board of Directors
wuym@infobird.com
86-010-52411819
Infobird Co., Ltd Investor Relations
TraDigital IR
Kevin McGrath
+1-646-418-7002
kevin@tradigitalir.com
SOURCE: Infobird Co., Ltd.
View source version on accesswire.com:
https://www.accesswire.com/656248/Infobirds-Successful-Launch-of-Intelligent-SaaS-for-a-Leading-Fintech-Company-Paves-the-Way-for-Further-Expansion-in-Financial-Industry
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.
About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
Clean Air Metals Files Interim Financial Statements for the Three Months Ended April 30, 202530.6.2025 23:40:00 CEST | Press release
THUNDER BAY, ON / ACCESS Newswire / June 30, 2025 / Clean Air Metals Inc. ("Clean Air Metals" or the "Company") (TSXV:AIR)(FRA:CKU)(OTCQB:CLRMF) announces that it has filed its unaudited consolidated interim financial statements and management's discussion and analysis for the three-month period ended April 30, 2025, available for viewing on www.sedarplus.ca. Financial Highlights Total assets as at April 30, 2025 of $37,507,184 Total cash as at April 30, 2025 of $2,475,945 Working capital deficiency as at April 30, 2025 of $527,130 Shareholder's equity as at April 30, 2025 of $33,668,042 During the quarter, the Company incurred $584,284 in cost for exploration activities at the Thunder Bay North project. The team performed drilling and follow-up geophysics activities at the Current Deposit, that were focused on expanding the high-grade ballrooms in the Lower Current and Bridge zones. The results of this program were critical in aiding the Company towards developing a revised high-grade
Karbon-X Acquires ALLCOT, Expanding Global Climate Solutions Platform30.6.2025 15:00:00 CEST | Press release
The acquisition unites climate policy expertise and emissions strategy with digital infrastructure and delivery at scale - accelerating trusted, measurable climate action worldwide. CALGARY, AB / ACCESS Newswire / June 30, 2025 / Karbon-X (OTCQX:KARX), an end-to-end climate solutions company, today announced the acquisition of ALLCOT, a global advisory firm with a legacy of supporting climate policy, carbon markets, and high-integrity project development. This acquisition brings together two complementary forces under one shared mission: to scale science-backed, verifiable climate solutions across industries and regions. Karbon-X's leadership in emissions tracking, verified portfolios, and climate strategy combined with Allcot's legacy of policy guidance, project credibility, and regional expertise form a unified climate solutions provider with end-to-end capabilities across both voluntary and compliance markets. "This is about unlocking scale with integrity," said Chad Clovis, CEO of
Eagle Football Holdings supports Leadership Changes at Olympique Lyonnais30.6.2025 09:30:00 CEST | Press release
PALM BEACH GARDENS, FL / ACCESS Newswire / June 30, 2025 / Eagle Football Holdings Limited today confirmed its support of leadership changes which shall occur at its subsidiary Eagle Football Group (France) and Olympique Lyonnais. John Textor, Chairman and majority owner of Eagle Football Holdings, acting in his capacity as the sole director, and on behalf of the sole shareholder, of Olympique Lyonnais, today appointed Michael Gerlinger to the position of Director General (CEO), and Michele Kang to the position of Chair and President. Mr. Textor has resigned from his leadership positions at Olympique Lyonnais, in favor of the appointment of Ms. Kang and Mr. Gerlinger. Michele Kang, who is also a leading shareholder of Eagle Football Holdings, has served on the OL board since 2023, has been appointed Chair and President. She will take an active role in supporting OL's executive management, including spearheading the club's appeal process with the DNCG. Michael Gerlinger, currently Chief
CEVA Joins Windrose To Test Long-Haul EV Trucking in China27.6.2025 19:00:00 CEST | Press release
ANTWERP, BELGIUM / ACCESS Newswire / June 27, 2025 / CEVA Logistics in Greater China is coming together with Windrose, leading heavy-duty electric truck provider, to conduct a feasibility study for the deployment of long-haul electric vehicle (EV) trucking in China. This collaboration marks a significant step forward in CEVA's commitment to sustainability and its pioneering efforts to lead the sustainable development of the logistics industry. Under this partnership, CEVA and Windrose have successfully conducted trials of long-haul electric trucking, including a round-trip journey from Greater Bay Area in Guangdong to Pingxiang, Guangxi, at the China-Vietnam border, and a 5,000-kilometer journey from Shenzhen to Alashankou, at the China-Kazakhstan border. These pilot runs resulted in a remarkable carbon emissions reduction of approximately 55% on average (WTW) per GLEC framework. Based on these successes, CEVA and Windrose will continue to conduct trial runs within China to further exp
GA-ASI Announces Investment in Dutch Technology Innovator Arceon26.6.2025 19:00:00 CEST | Press release
Selection Follows Successful Pitch During Blue Magic Netherlands Event SAN DIEGO, CALIFORNIA / ACCESS Newswire / June 26, 2025 / General Atomics Aeronautical Systems, Inc. (GA-ASI) announces an investment in another Dutch business, Arceon, following the inaugural Blue Magic Netherlands (BMN) event held in November 2024. GA-ASI is a global leader in unmanned aircraft systems and related mission systems. GA-ASI selected Arceon following a compelling pitch they made during the BMN event and after detailed business and technology discussions with GA-ASI and GA's affiliates, General Atomics Energy and General Atomics Electromagnetic Systems. Arceon joins Emergent Swarm Solutions and Saluqi Motors as companies receiving investment from GA-ASI following the BMN event. Arceon is revolutionizing high-performance ceramic composites through their innovative, fast, scalable, and cost-effective melt infiltration process. Their cutting-edge Carbeon carbon-ceramic components - engineered for applicat
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom