FarEye Collaborates with Pepperfry to Improve Furniture Delivery Experience
E-commerce is expected to grow 96% between 2021-2025 in India, reaching $120 billion in transaction value. With that growth comes delivery complexity, particularly for big & bulky deliveries such as furniture and other oversized home items. Pepperfry, the leading e-commerce home goods company, headquartered in Mumbai, India, is working with FarEye to simplify last-mile delivery, particularly for oversized deliveries requiring installation.
From ensuring the appropriately skilled two-person crew is assigned to each delivery for installation, to offering flexibility in scheduling delivery and installation appointments, to providing a simple returns process, big & bulky last-mile deliveries have added complexity. Companies like Pepperfry need to manage a multitude of factors while ensuring a consistent, branded consumer experience with every delivery.
“Consumer experience is crucial for us. We chose FarEye to help us gain real-time visibility into orders throughout the delivery process. Our goal is to decrease delivery time and eliminate missed or delayed deliveries, increase the productivity of our delivery fleets, and ensure furniture installations are smooth,” said Piyush Agarwal, Head of Supply Chain at Pepperfry. “We’re looking forward to continuing to refine our last-mile strategy, and add a level of intelligence and automation that will reduce manual processes and costs, leading to customer satisfaction.”
Pepperfry plans to use FarEye’s last-mile delivery solutions that include:
- Track: to provide real-time visibility throughout the delivery journey, and avoid delays and disruptions, ensuring every delivery arrives on time, every time.
- Returns module: to make returns and exchanges seamless through a branded self-service interface for a holistic post-purchase experience.
- Experience: to ensure a branded, differentiated customer experience throughout the pre- and post-purchase process - from order tracking and scheduling, to delivery notifications, returns and exchanges.
“As more than 35% of furniture sales worldwide are expected to be made online by 2025, it is crucial for retailers, shippers and carriers to perfect the consumer delivery experience of big & bulky items, or risk losing brand loyalty,” said Gautam Kumar, chief operating officer, co-founder, FarEye. “Pepperfry is experiencing growth in delivery of oversized items and has identified areas to improve upon in the last mile in order to maintain consumer satisfaction. We look forward to supporting them on their journey, with the goal of ensuring every delivery arrives on-time, is accurate, and installed quickly and easily.”
FarEye’s Intelligent Delivery platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
About Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
TX-HYOSUNG-AMERICA31.1.2023 16:02:00 CET | Press release
Hyosung America Launches New Brand Identity – Hyosung Innovue
PPG31.1.2023 16:01:50 CET | Press release
PPG achieves ISO 14001 certification of environmental management system
CT-INTERACTIVE-BROKERS31.1.2023 16:01:39 CET | Press release
Interactive Brokers Unveils New Feature to Help Clients Achieve Even Better Price Execution on US Options Trades
WEMADE31.1.2023 15:01:57 CET | Press release
Wemade's New MMORPG 'MIR M: Vanguard & Vagabond' Launches Worldwide
SEOUL-VIOSYS31.1.2023 15:01:46 CET | Press release
Seoul Viosys Showcases the World’s First One-Chip Micro-LED Display Technology at ISE 2023 in Barcelona, Spain
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.Visit our pressroom