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BAI announced the finalists for the 2020 BAI Global Innovation Awards , the industry’s prestigious awards program that celebrates new and innovative solutions in the financial services industry worldwide.

Now in its tenth year, the BAI Global Innovation Awards recognizes leading financial services organizations on a global scale. This year, the awards drew hundreds of nominations from industry leaders demonstrating how their organizations used innovation to tackle their challenges in creative, impactful ways. Each nomination is evaluated by the Innovation Circle , a panel of global financial services innovation leaders who weigh each submission on originality and impact on consumers, employees, communities and the industry to determine the top innovations of the year.

The 2020 BAI Global Innovation Awards finalists are:

Consumer Products of Services Innovation

• Bank Pekao S.A., Poland: PeoPay KIDS
• CaixaBank S.A., Spain: HolaBank – Onboarding + mortgageNow
• FNB Life, South Africa: Dynamic Life – Home
• Meridian Credit Union, Canada: Meridian’s Price Drop
• OneConnect Smart Technology Co., Ltd. (Shenzhen), China: Smart Fast Claim

Customer Experience Innovation

• Bank of Montreal, Canada: BMO AI Cashflow Prediction
• Commonwealth Bank of Australia: Bill Sense
• DBS Bank Ltd, Singapore: DBS Chatbot – Guided Conversation
• Finicity, United States: Empowering the Customer Through Open Banking & Credit Decisioning
• FNB Life, South Africa: We’ve Got You COVI(R)D

Human Capital Innovation

• Citizens Financial Group, United States: Jamie Virtual Career Assistant
• SberBank, Russia: Employee Digital Care Program
• Ziraat Bank, Turkey: Hidden Power of Communication

Internal Process Innovation

• CaixaBank S.A., Spain: The New Mobility Section at Now
• DenizBank, Turkey: Digital Scorecard
• ICICI Bank, India: OPTIMUS – Payment Invoicing and ID Card Issuance System
• OneConnect Smart Technology Co., Ltd. (ShenZhen), China: Smart Contract Cloud Platform
• SberBank, Russia: Contact Center Internal Improvement Process

Marketing Innovation

• Emirates NBD Bank, United Arab Emirates: Emirates NBD Anti-Phishing "It Wasn't Me" Campaign
• imaginTech S.A., Spain: New imagin, a New Way to Communicate
• Synchrony, United States: Millie: A Multi-Channel Personal Finance Platform for Women

RegTech Innovation

• Abu Dhabi Global Market Financial Center (ADGM), United Arab Emirates: ADGM and ClauseMatch collaborate to launch Regulation 2.0
• Fino Payments Bank, India: Enterprise Risk & Fraud Management solution
• KAL ATM Software, Germany: New approach to costly and disruptive ATM hardware upgrades
• Ping An Technology (Shenzhen) Co., Ltd., China: Pingan Beehive Federated Intelligence Platform

Small Business Products or Services Innovation

• Aliasware, Inc., United States: PayVus Small Business Credit Card
• Banco Bradesco, Brazil: Open Banking Initiative: Portal MEI, Solutions for the Individual Micro Entrepreneur
• İşbank, Turkey: TekCap
• RBC Ventures, Canada: Ownr

Societal and Community Impact Innovation

• Citi Ventures Studio, United States: City Builder
• Union Bank of the Philippines: UBX SeekCap
• Woodforest National Bank, United States: Woodforest CEI-Boulos Opportunity Fund

Congratulations to all the finalists of the 2020 BAI Global Innovation Awards. The winners will be announced in February. To learn more please visit BAI Global Innovation Awards .

About BAI

As a nonprofit, independent organization, BAI has delivered the financial services industry’s most actionable insights for more than 95 years, enabling leaders to make smart business decisions every day. We provide in-depth, proprietary research to more than 40 of the top US banks, support more than 2,100 financial services organizations with compliance and professional development training, provide trusted, relevant thought leadership through BAI Banking Strategies reports, podcasts and webinars, and offer specialized events and programs. For more information, visit www.bai.org .

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