IDG Connect Says UK Firms Are Turning to Managed Services for Better Customer Experience
New research by IDG Connect finds that UK organisations are deploying managed services in order to improve IT delivery.
An overwhelming majority (63%) of over 200 IT decision makers responding to a survey conducted on behalf of data centre facilities provider TelecityGroup said they were tapping managed services to improve the experience of both internal and external customers. Risk mitigation was another important driver in favour of managed services.
Respondents also said they are seeing fast results from their managed service deployments with 75% saying they achieve their desired outcomes inside 12 months.
When asked which managed services they were running, answers came from across the gamut of IT operations, led by IT support services (65%), internet security services (60%), private cloud (57%), network services (57%) and data backup and archiving (55%).
However, although managed services might be expected to continue growing in importance as more companies are attracted by third-party expertise and an ability focus on business services and innovation, over half of respondents (51%) continue to manage IT on their premises.
Other key findings:
- Quality of operations and infrastructure together with reputation as a trusted partner were leading criteria for selecting a managed service provider
- The CIO and/or CTO are still involved in most decisions to use a managed services provider but the chief financial officer and/or chief operations officer plays a part 31% of the time
Bob Johnson, IDG Connect principal analyst, said: “Managed services is now more in play than ever before. Organisations speed the delivery of an enhanced customer experience and often see increased Internet security.”
The full report is available here .
IDG Connect is the demand generation division of International Data Group (IDG), the world’s largest technology media company. Established in 2005, it utilises access to 38 million business decision makers’ details to unite technology marketers with relevant targets from any country in the world. Committed to engaging a disparate global IT audience with truly localised messaging, IDG Connect also publishes market specific thought leadership papers on behalf of its clients, and produces research for B2B marketers worldwide.
Over 60% of UK firms are turning to managed services for better customer experience, finds new study
tel. 001 508 766 5655
Information om Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco
Følg pressemeddelelser fra Business Wire
Ved at skrive dig op her, vil du modtage pressemeddelelser på mail når de udsendes. Indtast din mail og følg instruktionerne. Det er ligeså let at melde sig fra igen.
Flere pressemeddelelser fra Business Wire
PA-MEET-GROUP19.10.2017 23:00 | pressemeddelelse
The Meet Group Announces Closing of Lovoo Acquisition
CA-EDGEWATER-NETWORKS19.10.2017 22:02 | pressemeddelelse
Edgewater Networks Announces SD-WAN Optimized for BroadSoft Platforms
BUSINESS-WIRE19.10.2017 21:22 | pressemeddelelse
Business Wire Receives Type 2 SOC 2 Attestation Engagement Report Related to Security
BUSINESS-WIRE19.10.2017 21:05 | pressemeddelelse
Business Wire Receives Type 2 SOC 2 Attestation Engagement Report Related to Security of ‘BW Connect,’ Its Order-Entry Interface, and ‘HQ,’ Its Web-Hosting Services
PHARNEXT19.10.2017 19:33 | pressemeddelelse
Pharnext: First-Half 2017
NC-TIEC19.10.2017 19:00 | pressemeddelelse
Tickets Now on Sale for FEI World Equestrian Games Tryon 2018, North Carolina, USA, on September 11-23, 2018
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum