eGain to exhibit at Call Centre World (CCW) 2017
Company will join hands with Cisco to showcase knowledge-guided omnichannel customer engagement at Europe's premier call centre conference
SUNNYVALE, CA and NEWBURY, UNITED KINGDOM--(Marketwired - Feb 16, 2017) - eGain (
Proven in world-class deployments, eGain Solve has enabled businesses to transform customer experience and contact centre operations, dramatically improving metrics such as NPS (Net Promoter Score), First-Contact Resolution, speed to competency, training time, and compliance.
eGain will exhibit the embedded edition of eGain Solve™ for Cisco Unified CCE™ at the Cisco stand. The solution can be deployed in a matter of hours by leveraging an ingenious hybrid cloud model that is highly secure, scalable, and compliant with PII, PCI, HIPAA, and Safe Harbor standards.
Capabilities that will be demonstrated include:
- Digital customer experience, including mobile, text/audio/video chat, cobrowse, and social
- Knowledge and Artificial Intelligence (AI) for process guidance
- Connected analytics
- Proactive engagement with chat and contextual offers
- CCW 2017: See us at the Cisco stand (2C20/C22) in Hall 2
- Visit: http://www.egain.c o m/egain-for-cisco/
eGain customer engagement solutions power digital transformation for le a ding brands . Our to p -rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnich a nnel world . To find out more about eGain, visit http://www.ega i n.com/ .
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