eGain to exhibit at Avaya ENGAGE 2018
Company will showcase knowledge and AI-guided omnichannel customer engagement at conference co-hosted by Avaya and the International Avaya Users Group (IAUG)
SUNNYVALE, Calif. and NEWBURY, U.K., Jan. 25, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud customer engagement solutions, today announced that the company will showcase knowledge and AI-guided omnichannel engagement for the Avaya contact center infrastructure-eGain Solve(TM) for Avaya-at Avaya ENGAGE® 2018, scheduled for January 28-31, 2018 at New Orleans. eGain will be at booth #720 in the Solutions Expo at the event.
Proven in world-class deployments, eGain Solve suite helps companies simultaneously elevate the customer experience (CX), business experience (BX), and agent experience (AX) to make digital transformation of experiences (DX) easy and successful. The solution dramatically improves metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), FCR (First-Contact Resolution), AHT (Average Handle Time), speed to agent competency, training time, and compliance.
"Knowledge and artificial intelligence can be a tremendous boon to the experiences of customers, agents, and operations leaders alike. AI solutions like eGain, integrated with Avaya, can truly make smart contact centers even smarter," said Eric Rossman, vice president, Alliances and Partnerships, Avaya.
A member of Avaya's DevConnect and Select Partner Programs, eGain will exhibit how eGain Solve for Avaya delivers digital-first omnichannel engagement, guided by knowledge and AI. The solution can be deployed in a matter of hours by leveraging an ingenious hybrid cloud model that is highly secure, scalable, and compliant with PII, PCI, HIPAA, and Safe Harbor standards as well as GDPR.
More information about eGain Solve for Avaya is available at: http://www.egain.com/egain-solve-for-avaya/ , and at booth #720 in the Solutions Expo at the event.
About Avaya Engage 2018
Avaya ENGAGE®, hosted by Avaya and the International Avaya User Group (IAUG), is the premier event for the future of communications experience and its impact on digital transformation. Avaya ENGAGE® 2018 brings you four days of workshops, inspirational speakers, and content experts to drive your digital transformation journey. For more information, visit https://news.avaya.com/avaya-engage-2018-index .
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com .
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contacts
ZingPR on behalf of eGain
Phone: +44 (0)1635 800087, Ext. 5118
Information om Globenewswire
Følg pressemeddelelser fra Globenewswire
Skriv dig op her, og modtag pressemeddelelser på e-mail. Indtast din e-mail, klik på abonner, og følg instruktionerne i den udsendte e-mail.
Flere pressemeddelelser fra Globenewswire
Align Technology, Inc.18.2.2019 12:01:20 | Pressemeddelelse
Align Technology Launches New iTero Element 5D Imaging System for Comprehensive Preventative and Restorative Oral Care at IDS
Jobindex A/S18.2.2019 07:30:59 | Pressemeddelelse
Jobindex rammer forventningerne for 4. kvartal 2018
Computer Task Group, Incorporated15.2.2019 15:01:55 | Pressemeddelelse
CTG Promotes Three Long-time Business Leaders in Europe
Jazwares15.2.2019 01:01:37 | Pressemeddelelse
Jazwares Announces Partnership with Kellytoy for Russ Berrie™ Worldwide
SignalFx14.2.2019 16:30:07 | Pressemeddelelse
Hot Silicon Valley Tech Firm Grows in Krakow
SNOMED International14.2.2019 15:01:40 | Pressemeddelelse
HL7 and SNOMED International Announce Agreement for Free Set of Terms for Use with International Patient Summary
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter samt finde vores kontaktoplysninger.Besøg vores nyhedsrum