eGain Enables Conversational Customer Service Through Facebook® Messenger(TM)
SUNNYVALE, Calif., Jan. 11, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced its integration with Facebook Messenger.
The user population on leading messaging apps has already surpassed the userbase on social networks. Facebook Messenger alone boasts of 1.3 billion users. According to Forrester, Facebook and Facebook Messenger together represent 16% of the time consumers spend on apps. Moreover, 56% of consumers surveyed in a Nielsen study would rather message a business than call customer service, and 67% expect to message businesses even more over the next two years.
"Providing customer service where digital consumers 'live' is emerging as a business differentiator," said Ashu Roy, eGain CEO. "This integration makes it easy to provide conversational service through Facebook Messenger, that is also powered by knowledge and unified with other touchpoints."
-- Initiate customer service conversations from the business' Facebook page using Facebook Messenger
-- Exchange rich content, including multiple document types and images
-- Handle conversations, leveraging the powerful capabilities of eGain Advisor(TM) agent desktop that provides
- Personalized, proactive customer engagement with award-winning digital engagement capabilities that is also unified with voice
- A Solve button for easy access to contextual knowledge and conversational guidance, powered by knowledge and AI reasoning
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com .
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact
ZingPR on behalf of eGain
Information om Globenewswire
Følg pressemeddelelser fra Globenewswire
Skriv dig op her og modtag pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Globenewswire
Corel14.8.2018 15:12 | pressemeddelelse
Pinnacle Studio 22 Ultimate Amps Up Video Editing with New Pro-inspired Features
Meltwater14.8.2018 15:01 | pressemeddelelse
Meltwater launches data science platform Fairhair.ai to tame real-time market signals found in world’s online data
Crown Bioscience14.8.2018 14:01 | pressemeddelelse
CrownBio Expands Genetically Engineered Model Selection Via Strategic Alliance with Shanghai Model Organisms Center (SMOC)
Mash Group Oyj13.8.2018 08:01 | pressemeddelelse
Mash Group Plc reports interim unaudited financials, H1 2018 ended 30th June 2018
ATPCO13.8.2018 06:01 | pressemeddelelse
ATPCO Awarded Patent for Cacheless Airline Ticket Pricing Model
XBiotech Inc.10.8.2018 14:02 | pressemeddelelse
XBiotech Highlights Quarterly Developments
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum