eGain Announces Integration with Salesforce.com
"Businesses are increasingly layering customer engagement systems on top of systems of record such as CRM for differentiation and innovation," said Ashu Roy, eGain CEO. "eGain Solve for Salesforce.com complements Salesforce CRM with award-winning knowledge management, AI, and digital capabilities for customer service."
eGain Solve(TM) for Salesforce.com gives contact center agents on Salesforce CRM easy access eGain Knowledge+AI(TM), eGain's award-winning solution for knowledge management and AI reasoning. While handling a customer support case in Salesforce, agents simply click a "Solve" button to get contextual knowledge and AI reasoning pertinent to the customer problem at hand in the form of a conversational search for answers. In the case of more complex queries, they are guided through an interactive process to resolve problems or give advice. Once the agent is done with the phone call, eGain Solve records the entire interaction in Salesforce CRM.
In addition, customer interactions conducted in eGain Chat(TM) are recorded in Salesforce CRM as well, and case history from Salesforce CRM is embedded in the eGain Advisor(TM) Desktop, eGain's digital-first omnichannel agent workspace.
While these capabilities are available out of the box, other Salesforce objects can be embedded in the Advisor Desktop by using eGain's comprehensive API library, which allows clients and partners to innovate with eGain's solutions.
Additional information about eGain Solve for Salesforce.com is available on Salesforce.com's AppExchange.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com .
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
| eGain media contact
ZingPR on behalf of eGain
Information om Globenewswire
Følg pressemeddelelser fra Globenewswire
Skriv dig op her og modtag pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Globenewswire
Biome Grow19.10.2018 13:32 | pressemeddelelse
Biome Grow Introduces PEI Brand, Red Sands Craft Cannabis Co.
ThalesNano Inc.18.10.2018 15:23 | pressemeddelelse
Partnership Between Zaiput Flow Technologies and ThalesNano Set to Improve Process Intensification
Abeona Therapeutics Inc.18.10.2018 14:04 | pressemeddelelse
Abeona Therapeutics Appoints João Siffert, M.D. Head of Research and Development and Chief Medical Officer
Biome Grow18.10.2018 13:31 | pressemeddelelse
Biome Grow Announces Listing on the Frankfurt Stock Exchange under symbol 60TA
Euro Manganese Inc.18.10.2018 04:02 | pressemeddelelse
UPDATE - Euro Manganese Inc. Closes Plant Site Option Agreement and Provides Operational Update
Euro Manganese Inc.17.10.2018 22:59 | pressemeddelelse
Euro Manganese Inc. Closes Plant Site Option Agreement and Provides Operational Update
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum