CA-SUGARCRM
9.10.2019 17:02:09 CEST | Business Wire | Press release
SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, today announced new powerful product features with the Fall ‘19 release, placing an emphasis on self-service, automation and collaboration. These enhancements will result in increased customer satisfaction, lead conversion rates, and cost reductions.
“We are relentlessly innovating on our products,” said SugarCRM CEO, Craig Charlton. “We move with a sense of purpose, and the objective of this release is to enhance the experience of our customer’s customers.”
A key new feature of Sugar Serve is the Self-Service Portal, which allows Sugar customers to provide branded experiences for their customers where they can find answers to issues, create and track service cases, communicate with customer service agents and perform other pertinent functions related to case management.
Other highlights of the release include new features across the Sugar portfolio:
Self-Service
- SugarCloud Insights: Provides visibility and monthly email notifications to customers on their SugarCloud storage consumption across Sugar Sell, Sugar Serve, Enterprise and Professional
- CRM Sync Dashboard: Provides more visibility into the status of data synchronization between Sugar Market and Sugar Sell, Enterprise, and Professional, allowing for better alignment between marketing and sales functions
Automation
- SugarIdentity: Now available for customers in EMEA and APAC, SugarIdentity has also been enhanced to enable automated user lifecycle management with external identity provider services and support Single Sign On with Sugar’s Outlook Plugin (OPI) add on
- Sales process automation: Sugar Sell includes workflows that help customers automate key business processes, such as lead routing with new business centers, discount approval flows, and automated pipeline reminders
Collaboration
- Collaboration via mobile: Allows customers to access the Sugar comment log from their mobile device to add comments, view interaction history, and collaborate with team members on accounts, opportunities and support cases to stay in sync at all times
“We’re excited about the Fall ‘19 release, which follows on the heels of unveiling our newest products, Sugar Discover and Sugar Connect,” added Charlton. “This announcement goes hand in hand with our overall vision and commitment to anticipating and fulfilling needs before customers realize they have them.”
To learn more about SugarCRM’s Fall ‘19 Release, visit our website .
About SugarCRM
SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-added activities that create customers for life.
Based in Silicon Valley, SugarCRM is backed by Accel-KKR. More than 2 million individuals in over 120 countries rely on SugarCRM.
To learn more visit www.sugarcrm.com or follow @SugarCRM.
NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20191009005047/en/
Link:
Social Media:
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Copeland Enters into Exclusive Negotiations to Acquire Dickson, Advancing Cold Chain Leadership29.7.2026 14:00:00 CEST | Press release
Proposed acquisition will expand Copeland’s presence across the healthcare and life sciences cold chain, adding environmental monitoring, compliance expertise and cloud-based monitoring capabilities Copeland, a global leader in compression technologies and controls solutions, today announced its entry into exclusive negotiations towards the purchase of Dickson, a portfolio company of May River Capital and provider of environmental monitoring and cloud-native software solutions for regulated life sciences and healthcare applications. The proposed acquisition will strengthen Copeland’s strategy of enabling an efficient and effective cold chain, building on its existing stationary and in-transit monitoring capabilities to deliver an end-to-end solution that helps healthcare, pharmaceutical and life sciences customers safeguard product integrity, maintain compliance and reduce operational risk. Quality assurance and environmental monitoring represents a large and secularly growing market o
FlexGen’s HybridOS Energy Management System Receives ISO 9001:2015 Certification, Strengthening Its Platform to Serve International Markets29.7.2026 14:00:00 CEST | Press release
New certification builds on FlexGen’s existing compliance with safety and quality standards to support the safe integration and operation of BESS as FlexGen looks to grow its presence in European markets, including UK, France, Spain, Portugal, Germany, Poland, Finland, Sweden, and Ukraine.ISO 9001:2015 certifies the design, development, deployment, and remote software support of the HybridOS energy management system software platform.In addition to earning the ISO 9001:2015 for HybridOS, FlexGen’s platform is aligned with EU grid codes, international safety standards, and utility best practices to meet the highest standards of safety and security. FlexGen Power Systems, LLC. (“FlexGen”), a leading battery energy storage system and energy management software provider, today announced that its HybridOS energy management platform is ISO 9001:2015 certified. ISO 9001:2015 is an internationally recognized standard for quality management, meaning the systems and processes behind HybridOS, fr
Workiva Launches Specialized AI Agents and Intelligence Layer to Advance High-Stakes Reporting29.7.2026 14:00:00 CEST | Press release
Latest AI innovations will help enterprise teams orchestrate and accelerate reporting and compliance workflows Workiva Inc. (NYSE: WK), a leading, audit-ready platform for trust, transparency, and accountability, today announced three purpose-built AI agents and Workiva Knowledge, a persistent intelligence layer grounded in an organization's data, instructions, and content. The agents will help customers in advanced solution tiers accelerate reporting and compliance outcomes with the control and traceability of the Workiva platform. Together, these capabilities offer enterprise teams governed AI at the speed and scale their organizations require. "Finance, sustainability, risk, and compliance teams are moving from execution to orchestration as AI agents take on more of the work, and we're building the platform that makes that transformation possible," said Deepak Bharadwaj, Chief Product Officer of Workiva. "As we evolve the Workiva platform, we're staying true to what our customers ha
Wind Point Partners Announces Final Close of Oversubscribed Fund XI at $3.2 Billion29.7.2026 14:00:00 CEST | Press release
Wind Point Partners (“Wind Point”), a leading Chicago-based private equity firm, today announced the successful closing of its latest fund, Wind Point Partners XI (“Fund XI” or the “Fund”). Fund XI was oversubscribed and exceeded the hard cap, with total commitments of $3.2 billion. This amount includes significant commitments by the General Partner and members of the firm’s Executive Advisor Partner (“EAP”) program, providing strong alignment across all investors in the Fund. Fund XI represents Wind Point’s largest fund to date and its most global and diverse investor base in the firm’s 42-year history. Fund XI received commitments from more than 65 global institutions spanning 17 countries, including pension funds, insurance companies, asset managers, family offices and foundations. Propelled by significant repeat support from existing investors, the efficient fundraise process was completed in under nine months. Founded in 1984, Wind Point has a long history of partnering with top-c
Xpress Genomics Joins Parse Biosciences’ Certified Service Provider Network29.7.2026 14:00:00 CEST | Press release
Stockholm-based service provider adds Evercode to its single cell sequencing offerings Parse Biosciences, the leading provider of scalable and accessible single cell sequencing, and a QIAGEN company, today announced that Xpress Genomics has joined its Certified Service Provider (CSP) program, becoming the first in the Nordic region. The Stockholm-based company will offer Parse's Evercode single cell sequencing portfolio to researchers through its existing sequencing service pipeline. Originating out of the Karolinska Institutet in 2022, Xpress Genomics has built automated, in-house workflows for NGS projects. Joining the CSP program adds Evercode to the company's service offerings, giving its customers direct access to Parse's split-pool single cell technology. "Our customers expect fast, high-quality results," said Christoph Ziegenhain, CEO at Xpress Genomics. "Offering Evercode through our CSP membership gives them a strong option for single cell projects, backed by the same turnarou
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom