CA-DIALPAD-INC.
Dialpad Inc. , the industry leader in AI-powered communication and collaboration, today announced its platform integration with Microsoft Teams , a leading solution for team collaboration and engagement. Dialpad for Microsoft Teams is a cloud-native direct routing integration that seamlessly connects Dialpad’s enterprise-grade telephony features and award-winning Voice Intelligence (Vi™) capabilities into the Microsoft Teams native environment.
According to Microsoft’s Hybrid Work Trend Index , workers report that their productivity has either remained the same or increased over the past year. As work methods continue to evolve, Dialpad is at the forefront, creating better, smarter and more seamless communication experiences. With Dialpad direct routing at the heart of the integration, Microsoft Teams users have access to Dialpad’s global calling capabilities with PSTN connectivity in 49 countries in addition to sophisticated inbound and outbound calling features. Powered by automatic speech recognition, natural language processing and machine learning, Dialpad Vi provides Microsoft Teams users with real-time transcriptions, robust analytics, in-call coaching and intelligent conversation insights during every call.
“Today's technology and communications investments need to be in solutions that wholly integrate into how businesses work today, yet are flexible and scalable to evolve with them tomorrow,” said Craig Walker, Chief Executive Officer, Dialpad. “Today, more than 145 million people are using Microsoft Teams as their team collaboration tool, and nobody in the unified communications space does telephony services better than Dialpad. We’re excited to see the positive impact Dialpad direct routing will have on the calling experience for businesses using Microsoft Teams. With an open integration platform that natively extends and unifies business applications, Dialpad is delivering the best tools for teams to do their best work, both today and tomorrow.“
The coronavirus pandemic opened the business world’s eyes to new ways of working and ushered in the era of a hybrid work environment. Companies have implemented multiple tools to keep remote employees connected and engaged through video conferencing, messaging and chat tools, along with more traditional voice solutions. In addition to standard role responsibilities, employees face a new learning curve to integrate these tools into their workday. The management of multiple applications for a single, simple conversation can have detrimental effects on team productivity. Dialpad for Microsoft Teams centralizes and streamlines employee communications for more efficient, engaged, and ultimately, inclusive teams.
“The Dialpad integration with Microsoft Teams brings the best from both worlds — Microsoft Teams' collaboration and Dialpad's voice and real-time artificial intelligence capabilities,” said Ignacio Miranda, IT Vendor Manager, Gategroup. “An easy implementation and trouble-free user experience allows end-users to stay connected from anywhere, on any device, and enjoy a much better experience.”
From small and midsize businesses to large enterprises, organizations need a secure and reliable communications solution that enables seamless internal and external connections. Built for today’s modern hybrid workforce, Dialpad for Microsoft Teams provides a dynamic, flexible, highly scalable and reliable solution that is available on any device, at any time, anywhere in the world.
“Dialpad has focused on supporting highly distributed organizations and improving operational efficiency and productivity through its mobile-first, cloud-based unified communications and contact center solutions since its early days,” said Raul Castanon-Martinez, Senior Analyst, 451 Research, part of S&P Global Market Intelligence. “The integration with Microsoft Teams shows that the company continues to build and expand on this vision.”
See the Dialpad App Marketplace for more information on Dialpad for Microsoft Teams.
Additional Resources
- Check the latest blog for more details of Dialpad for Microsoft Teams.
- Learn why Dialpad is a Major Player in the IDC MarketScape: Worldwide UCaaS Service Providers for SMB and Enterprise 2021 Vendor Assessments
- Discover how Dialpad utilizes AI to unify UCaaS and CCaaS
About Dialpad
Dialpad is the leading cloud communications platform for AI-powered calling, conferencing and contact centers. Dialpad's proprietary, real-time Artificial Intelligence engine, Voice Intelligence (Vi™), helps businesses make smarter decisions by giving real-time insights on every call. Built on the Google Cloud Platform for unmatched security and reliability, Dialpad is easy to deploy, integrate and scale. Today, more than 70,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google Workspace, Hubspot, Microsoft Office 365, Salesforce, Zendesk and others to allow every user to be more productive. Customers include T-Mobile, Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo. Dialpad is backed by the world’s leading investors including Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, OMERS Growth Equity, Salesforce Ventures, Scale Ventures, Section 32, SoftBank Corp., T-Mobile Ventures and Work-Bench. Headquartered in the United States, Dialpad has offices in Australia/New Zealand, Brazil, Canada, India, Japan and the UK. Visit www.dialpad.com for more information and to request a demo.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210616006034/en/
Link:
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
SIS Medical AG Welcomes the Results of the VICTORY Trial Demonstrating Non-inferiority of OPN NC to Intravascular Lithotrispy (IVL) for Lesion Preparation and Stent Expansion in Severely Calcified Lesions5.11.2025 16:12:00 CET | Press release
SIS Medical AG, a Swiss manufacturer of the Super-High-Pressure PTCA balloon catheter (OPN NC), is pleased to announce that the results of the investigator-initiated VICTORY trial were presented during the late-breaking clinical session at TCT 2025 by the Cardiovascular Research Foundation (CRF). The randomized, multi-center clinical study was designed to compare the safety and efficacy between the OPN and IVL devices for lesion preparation and optimized stent expansion in highly complex calcified coronary lesions, deploying a drug-eluting stent (DES). Coronary artery calcium affects approximately one-third of patients undergoing PCI and is a key contributor to procedural and stent failure. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251105812157/en/ "With a similar safety profile, OPN can be a feasible and faster alternative to IVL." Dr. M. Bossard, Senior Physician at Luzerner Kantonsspital, Switzerland A total of 282 p
Doha Debates Explores the Role of Ancient Wisdom in Today’s World5.11.2025 16:06:00 CET | Press release
Experts and students debate whether ancient wisdom holds answers for modern societies As the world grapples with questions of meaning and moral direction, Doha Debates takes on a fundamental question: Should ancient wisdom guide today’s societies? This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251105183709/en/ Guest speakers and participating students gather on the Doha Debates stage to discuss a fundamental question “Should ancient wisdom guide today’s societies?” — part of the show’s exploration of timeless questions shaping our world today. (Photo: AETOSWire) In this episode of the new flagship season, moderated by Dareen Abughaida, students from across Qatar join three global thinkers to wrestle with a timeless dilemma: whether the answers to our most pressing problems lie in tradition or in bold new ideas. Wael Hallaq, Avalon Foundation Professor in the Humanities at Columbia University, critiques what he calls the “mor
Versa Delivers Proven Firewall Performance and Security Effectiveness Validated by Independent Testing5.11.2025 15:30:00 CET | Press release
Versa One of Only Three Recommended Products, Maintaining Position as Performance Leader by Delivering Fastest Throughput While Achieving a 99.43% Security Effectiveness Score Versa, the global leader in unified networking and security, today announced that its Next-Generation Firewall received CyberRatings.org’s highest “Recommended” rating for the ninth consecutive year. In the newly published Q3 2025 Enterprise Firewall report, based on independent testing by NSS Labs, Versa delivered 100% scores in critical categories like malware and exploit evasion resistance, and achieved a leading 7,626 Mbps rated throughput, over twice as fast as competing solutions. Selecting cybersecurity solutions requires unbiased, real-world performance testing and evaluation. CyberRatings.org provides IT and security leaders with data-driven results to guide investment decisions. In this latest assessment, Versa ranked among the top three vendors for Security Effectiveness and delivered more than twice t
Its Global Vision on Show, TVS Motor Company Makes a Stellar Debut at EICMA5.11.2025 15:16:00 CET | Press release
Six new products - a resurgent “new Norton”, connected technology, AR based Heads-Up Display Helmets, new range of accessories and a roadmap for Europe - underline TVSM’s presence at the world’s largest 2-wheeler exhibition. TVS Motor Company (TVSM) - a global leader in two and three-wheeler manufacturing - has taken centerstage at EICMA 2025, making a landmark debut at the world’s largest motorcycle exhibition. With a show floor commanding presence, TVS unveiled 6 new products across ICE and thermal powertrains, advanced ride assist gear including AR based Heads-Up display helmets, a stunning new range of accessories, connected technology that enhances rider-machine connect and its roadmap for expansion in Europe. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251105242034/en/ TVS top leadership team posing with the global showcases at EICMA. From L to R: TVS M1-S, TVS X, TVS eFX three O, TVS RTX 300 and RTX 300 BTO, TVS Ta
Car Connectivity Consortium Releases Inaugural Industry Report on Global Vehicle Connectivity Trends5.11.2025 15:00:00 CET | Press release
60% of industry leaders cite security and ease of use as top priorities in CCC’s new report highlighting global trends and innovation across the connected vehicle ecosystem The Car Connectivity Consortium® (CCC), the trusted source for defining how vehicles interact with devices and the world to enhance the consumer experience through standardized, secure, and convenient connectivity solutions, today released its 2025 Future of Vehicle Connectivity Report. The findings reveal how automakers, suppliers, and technology providers across regions are aligning around secure, seamless connectivity as a foundation for innovation. With Deloitte projecting the value of software-defined vehicles to reach up to $600 billion by 2030, the connected vehicle market is entering a new phase of growth. To better understand how the industry is preparing for this evolution, the CCC surveyed its membership to uncover where companies are investing and focusing their attention. CCC’s more than 300 member comp
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom