CA-CYARA
Cyara , provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it closed the first half of its 2022 fiscal year with 35% growth in product bookings, a 93% customer retention rate and 10 billion+ seconds of synthetic CX testing traffic annually. The news follows Cyara’s $350 million strategic growth investment in January from leading investment firm K1 Investment Management (K1).
In the first half of FY22, the company also formed a strategic partnership with government IT solutions provider, Carahsoft , to deliver CX assurance to the public sector, in addition to new partnerships with ConvergeOne and Waterfield . In the fall of 2021, Cyara launched LiveVQ, an innovative CX assurance product that assures voice quality for remote and at-home agents.
“Today, consumers and businesses rely primarily on digital interaction, so the contact center has become the new storefront for many organizations. As a result, the customer experience that contact centers provide directly impacts customer retention and sales,” said Alok Kulkarni, CEO of Cyara. “Ensuring all customer communication channels operate seamlessly affects the bottom line, which is why automated CX testing and quality assurance is paramount for every business.”
Global Expansion & Growth
Cyara is the leader in the contact center testing market, which Forrester estimates will reach US $6.5 billion by 2024.1 In January 2022, Cyara received over $350 million in funding from K1 to support accelerated growth, driving further expansion of the contact testing market. The firm’s experience with business-to-business (B2B) SaaS and its focus on high-growth enterprise software companies makes K1 an ideal partner for Cyara.
In the first half of FY 22, Cyara saw significant growth across the globe, acquiring new customers from industries including healthcare, manufacturing, utilities, insurance, financial, technology, government and pharmaceuticals. Today, more than 250 high-profile global brands trust Cyara’s SaaS Platform to monitor and manage CX technology, which enables them to deliver stellar experiences for customers.
To keep up with customer growth, Cyara is hiring globally at many levels, and recently appointed seasoned executive Jeremy Braidish as Chief People Officer (CPO) to lead the charge. Jeremy brings 20+ years of human resources (HR) experience to drive Cyara’s global HR functions and strategy, in addition to talent acquisition and development. In addition, Cyara added Ajay Dawar, an experienced product strategist and leader with two decades of experience, as Sr. Vice President of Products to direct Cyara’s next phase of product growth and innovation.
New Features & Services
To meet the demands of remote work and address the needs of helping technical teams support work-from-home contact center agents, Cyara launched LiveVQ – a new product that provides enterprises with real-time voice quality and connectivity monitoring regardless of agent location. If there is a technical issue during a customer call, LiveVQ provides automatic alerts paired with detailed diagnostics that help to eliminate lengthy root-cause analysis and accelerate resolution. With LiveVQ, IT teams can support agents efficiently so they can get back to taking calls, making sales and building brand loyalty.
Additionally, Cyara unveiled a concierge-style white-glove service called Toll-Free Fast Check that automates the once-manual, labor-intensive task of managing and testing toll-free numbers (TFNs). Especially for enterprises with thousands of TFNs, this new service saves time and effort while building brand reputation through better customer experiences. And, for industries like healthcare, Toll-Free Fast Check is an automatic way to mitigate the risk of having to pay regulatory fines for inactive or defective TFNs.
Complementing these new offerings, Cyara added enhanced virtual agent testing and support for additional contact center platforms like Cisco 12.5, Cisco Finesse, NICE CXone and Genesys Engage 9.0 to strengthen these partnerships and extend compatibility with widely used contact center platforms.
Industry Recognition & Accolades
The growing adoption and continued success of Cyara’s Automated CX Assurance platform have been recognized in multiple industry awards and certifications, as well as customer satisfaction ratings, including:
- Customer Net Promoter Score (NPS) of 70
- 2022 Silver Stevie Award for “Sales or Customer Service Solutions Technology Partner of the Year”
- 2022 Silver Stevie Award for “Best Contact Center Solution”
- 2021 Contact Center Technology Award from CUSTOMER Magazine
- Cyara Accelerator now available on Genesys AppFoundry
- Launch of LiveVQ for Real-Time Voice Quality Monitoring and Diagnostics
Visit cyara.com for more information on Cyara LiveVQ and the Cyara Automated CX Assurance Platform. Attending Enterprise Connect in Orlando, March 21-24? Visit Cyara’s booth (#1641) in person, or register online to visit Cyara’s virtual booth.
To learn about careers at Cyara, please visit: https://cyara.com/careers/
About Cyara
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com .
About Cyara’s Automated CX Assurance Platform
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and then assure flawless omnichannel customer journeys from beginning to end. CX experts use Cyara’s cloud-based platform to define customer journeys that Cyara’s automated bots engage with by testing the network, applications, and even back-end data systems that power those journeys. Any issues that a customer may experience in how those journeys perform are identified so organizations can resolve them before they impact a customer.
1 Forrester Market Insight Study on CFTA for Contact Centers: Market Insight Study, a commissioned study conducted by Forrester Consulting on behalf of Cyara, November 24, 2021.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220315005355/en/
Link:
Social Media:
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
MultiBank Group Confirms $MBG Token TGE Set for July 22, 202512.7.2025 11:14:00 CEST | Press release
MultiBank Group, the world’s largest financial derivatives institution has officially announced that the Token Generation Event (TGE) for its highly anticipated $MBG Token will take place on July 22, 2025. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250712404220/en/ MultiBank Group has officially announced that the Token Generation Event (TGE) for its highly anticipated $MBG Token will take place on July 22, 2025. This milestone will mark the full activation of the $MBG Token on the blockchain, enabling holders to view and manage their balances across supported platforms. Following the token minting, users will be able to trade $MBG via MultiBank.io, the Group’s regulated crypto exchange and Uniswap, the world’s leading decentralized platform. The $MBG Token has garnered global attention for its rare combination of real-world utility, institutional backing, and strong deflationary mechanics. It is underpinned by $29 billi
Elegen and Nutcracker Therapeutics to Pilot First Fully Cell-Free Manufacturing Process for RNA-based Personalized Cancer Therapeutics11.7.2025 14:00:00 CEST | Press release
Fully cell-free process aims to further democratize personalized cancer therapeutic manufacturing with shorter turnaround times and negligible bioburden and endotoxin risks. Elegen, a global leader in next-generation DNA manufacturing, and Nutcracker Therapeutics, a global leader in next-generation RNA design and manufacturing, today announced the launch of a pilot program to demonstrate the industry’s first fully synthetic, cell-free manufacturing platform for RNA-based personalized cancer therapeutics (PCTs). The pilot marks another step toward making PCTs more accessible, timely, and scalable. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250711152688/en/ As late-stage PCT clinical trials progress and therapy developers work to create the next generation of PCTs, the speed, reliability, scaling and cost of traditional production methods pose a major challenge. Specifically, the first step of DNA template production is hi
$MBG Token Pre-Sale Set for July 15 — Only 7 Million Tokens Available at $0.3511.7.2025 10:17:00 CEST | Press release
MultiBank Group, the world’s largest financial derivatives institution headquartered in Dubai, has confirmed that its highly anticipated $MBG Token pre-sale will go live on July 15, with demand expected to be intense. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250711737311/en/ With only 7 million $MBG tokens up for grabs at an exclusive entry price of $0.35, this is a rare opportunity to secure early access to what many are calling the year’s most powerful utility asset. With only 7 million tokens up for grabs at an exclusive entry price of $0.35, this is a rare opportunity to secure early access to what many are calling the year’s most powerful utility asset. Early participants can join simultaneously on MultiBank.io, the Group’s regulated crypto exchange, and Uniswap, the world’s leading decentralized platform. Supported by $29 billion in real assets and powered by over $35 billion in daily turnover, $MBG is engineered
Live Story Raises €2.7 Million to Revolutionize the Digital Experience11.7.2025 10:05:00 CEST | Press release
With a round led by Vertis, the next-generation CMS platform accelerates its focus onAI, performance, and European expansion. Target: surpass €10M in recurring revenueby 2027. Live Story, the tech company founded by Stefano Mocellini, has closed a €2.7 million seed round led by Vertis, one of Italy’s leading early-growth venture capital firms. The funding will support the company’s international expansion and technological development, with a clear goal: to exceed €10 million in annual recurringrevenue by 2027. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250711335560/en/ “We invested in Live Story because it addresses one of the major inefficiencies in digital commerce: the slow and rigid management of visual and narrative content,” says Alessandro Pontari, Partner at Vertis SGR. “The platform helps brands drastically reduce their time-to-market through a visual CMS that integrates seamlessly with any tech stack. In a wor
With a Score of 84 out of 100, Sagemcom Is Awarded the EcoVadis Platinum Medal: a Prestigious Recognition of its CSR Commitment11.7.2025 09:00:00 CEST | Press release
Sagemcom Group is proud to announce that it has been awarded, for the third time, the Platinum Medal by EcoVadis, the highest distinction granted by the leading global platform for assessing Corporate Social Responsibility (CSR) performance. This medal places Sagemcom in the top 1% of companies evaluated worldwide, across all industries. With a score of 84 out of 100, Sagemcom reaffirms its position as a committed leader in ecological transition, business ethics, sustainable supply chain management, and social responsibility. “The EcoVadis Platinum Medal is more than just an award — it is the recognition of our collective efforts to embed sustainable development principles at the heart of our corporate strategy and culture,” says Sylvaine Couleur, Executive Vice President, CSR & Communication. “Achieving this level demonstrates that our commitments are tangible, impactful, and internationally recognized. This distinction strengthens our determination to further advance and expand our C
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom