BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years
GAITHERSBURG, Md., March 05, 2018 (GLOBE NEWSWIRE) -- A survey by BroadSoft, Inc. , now a part of Cisco, and a global market leader in cloud calling, meeting, messaging and contact center software as a service (SaaS), has found that 74% of businesses are planning to adopt cloud UC in the next 24 months.
The findings come from the BroadSoft Cloud Collaboration Survey , a study of more than 1,000 global enterprise IT decision makers (USA, UK, Brazil, Germany, France, Australia and New Zealand) across various sectors.
"Cloud collaboration calling, meetings, messaging and customer care markets are rapidly growing and our partners are well-positioned to meet enterprise concerns and demands identified in the survey for security and reliability, as well as bundled network services and deep mobile integration," said Michael Tessler, president and chief executive officer, BroadSoft. "Competition is intensifying and timing is critical to bring a complete product offering and effective digital strategies to market within the next 24 months as purchase decisions are made."
The results make it clear that cloud UC is now a core component of many businesses' digital transformation strategies. According to respondents, cloud communications solutions provide increased agility with less need for upgrades (78 percent) , reduced IT operation efforts (70 percent) and enhanced mobility for remote work communications (69 percent) .
The cloud evolution commands an expectation of leading edge technology. IT decision makers rated contextual intelligence and the ability to see all relevant documents and communications history in real time as important (75 percent) . Advanced analytics for performance and productivity monitoring (73 percent) and artificial intelligence (62 percent) were also considered important.
To prepare for the transition, it is clear businesses are fundamentally re-evaluating how they buy, today. Respondents have three key demands of their cloud UC solution: integrated and bundled offerings (70 percent) , a solid user experience (78 percent) and reliability. Buyers' key concerns are security (80 percent) , control (78 percent) and quality (70 percent) .
To view the full findings of the BroadSoft Cloud Collaboration Survey, click here .
BroadSoft conducted the survey of 1,005 enterprise IT decision makers from seven countries including the United States, Australia, New Zealand, Brazil, the United Kingdom, Germany and France in the fourth quarter of 2017. Respondents represent businesses of all sizes and a broad range of industries. BroadSoft is a global market leader in cloud business software for UCaaS.
BroadSoft, now a part of Cisco, is a technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We aim to empower users and teams to share ideas and work simply to achieve breakthrough performance. For additional information, visit www.BroadSoft.com .
Niaobh Levestam, BroadSoft
+44 7919 605660
Erin Knapp, Matter for BroadSoft
Information om Globenewswire
Følg pressemeddelelser fra Globenewswire
Skriv dig op her og modtag pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Globenewswire
Mash Group Oyj22.6.2018 12:37 | pressemeddelelse
Mash named as one of the Fintech 50
Graduate Management Admission Council22.6.2018 06:02 | pressemeddelelse
GMAC Launches 'Study in China' Initiative in Partnership with 11 Leading Business Schools in China
Shyft Network21.6.2018 20:20 | pressemeddelelse
Shyft Unveils Board of Advisors Comprised of Top Crypto, Industry, and Regulatory Leaders United to Redefine Identity, Regulatory Compliance and Privacy For All
VITEC21.6.2018 19:02 | pressemeddelelse
United Shore Selects VITEC's EZ TV IPTV & Digital Signage Platform for New Headquarters
SEMAFO Inc.21.6.2018 17:25 | pressemeddelelse
SEMAFO Announces Retirement of VP, Exploration & Mine Geology; Announces Geology Team Succession
Bombardier Transportation20.6.2018 11:54 | pressemeddelelse
Bombardier's Chinese Joint Venture Wins Contract to Provide an INNOVIA Automated People Mover System to Shenzhen Airport
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum