BRAND-EMBASSY
6.10.2016 12:04:40 CEST | Business Wire | Press release
Digital customer service platform, Brand Embassy , has agreed a partnership with global technology and CRM specialists, Avaya , in order to better address a major shift to digital customer interactions in Europe.
The partnership was announced at the Avaya Forum 2016, which took place in Prague in September, by Brand Embassy CEO, Vit Horky, and Avaya Global Account Manager, Patrik Monari.
“10 years ago there was no web chat, smartphone apps, social media, and very little email. Today, digital interactions account for over 35% of all customer service interactions and, at the current rate, will overtake voice in two years’ time. We approached Brand Embassy, a recognised leader in the digital customer care segment, to augment our offering for our largest customers in the European region,” states Patrik Monari, Avaya Global Account Manager
“People use mobile apps and connect with brands on facebook every single day. Done right, Omnichannel customer service can result in higher customer satisfaction, more efficient employees, accelerated response and higher conversion rates. Avaya is a global leader in technology and CRM software, and we’re delighted to commence such a mission-critical cooperation with them,” states Vit Horky , Brand Embassy Founder & CEO
Brand Embassy, whose development team is based in Prague, Czech Republic, is cooperating with Avaya to deliver a truly omnichannel experience in customer service for Enterprise and high-growth customers, mainly from the telco, banking and eCommerce sectors.
Notes to Editors
About Brand Embassy
The top-rated social customer service platform, Brand Embassy , helps companies acquire and retain customers through digital customer service at scale. Our clients are major Enterprises and high-growth companies from the telco, banking and eCommerce sectors, such as: T-Mobile, Telenor, Telefonica, Vodafone, Home Credit, Societe Generale, GE Money, Samsung, Mall.cz, Zoot. Brand Embassy is headquartered in London, with offices in Prague and San Francisco. See more, here
About Avaya
Avaya Inc . is an American multinational technology company headquartered in Santa Clara, California that specializes in Internet telephony, wireless data communications, and Customer relationship management (CRM) software, and provides business communication solutions for customer and team engagement. Avaya currently services organizations at over 1 million customer locations worldwide with operations divided globally in 5 regions. See more, here
View source version on businesswire.com: http://www.businesswire.com/news/home/20161006005066/en/
Contact:
Brand Embassy
Brendan Donnellan
Marketing Director
+420734819716
Brendan.donnellan@brandembassy.com
Link:
Social Media:
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
First Randomized Controlled Trial Shows Promise of a Ketogenic Diet in Psychotic Disorders8.7.2026 15:00:00 CEST | Press release
Trial reports correlations between ketone levels and cognitive and psychiatric symptoms in individuals with schizophrenia-spectrum and bipolar-1 disorders Published today in Schizophrenia Bulletin, a first-of-its-kind randomized controlled trial (RCT) from researchers at the University of California, San Francisco (UCSF), and funded in part by the National Institute of Mental Health (NIMH), adds to growing literature on the potential benefit of a ketogenic diet for treating psychotic disorders. The study, which enrolled participants with schizophrenia-spectrum or bipolar-1 disorders, demonstrated rapid metabolic improvements with a ketogenic diet compared to diet-as-usual during an initial one-month RCT open-label phase. Furthermore, those who continued with the optional four-month single-arm ketogenic diet extension saw meaningful gains across metabolic, psychiatric, and cognitive measures. This press release features multimedia. View the full release here: https://www.businesswire.co
Teamily AI Publicly Launches Human+AI Social Platform to Make Building and Growing a Company Easy for Every Team8.7.2026 15:00:00 CEST | Press release
Teamily AI (https://Teamily.ai), together with its Agentic AI Infra platform TensorOpera AI (https://TensorOpera.ai), today announced the public launch of its Human+AI social platform, a product stack that has already served more than 5 million users around the world. Starting today in Palo Alto and rolling out simultaneously across dozens of countries, this first public launch opens the full stack to everyone with a single mission: to make building and growing a company easy for every person and every team. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260708584390/en/ "This is the moment we open our doors to the world," said co-founders Dr. Aiden Chaoyang He and Professor Salman Avestimehr. "We want every person and every team to be able to move from idea to product, from product to market, and from market to growth and investment, with an AI-native team by their side." At its core, Teamily AI enables humans and AI agents
Leo Cancer Care Raises $65M Series D to Scale Its Integrated Upright Cancer Care Platform8.7.2026 14:30:00 CEST | Press release
Oversubscribed round follows the world-first compact upright proton treatment at Stanford Medicine — funding a single upright platform that will span imaging and treatment across multiple radiation modalities. Leo Cancer Care, the medical technology company working to reinvent how patients are imaged and treated by designing systems around the body’s natural upright position, today announced the close of an oversubscribed $65 million Series D financing. The round was led by Silicon Valley’s Yu Galaxy and welcomes new investors including Eventide Asset Management, alongside continued support from the company’s existing investors. Leading cancer institutions are already adopting the upright approach. Stanford Medicine delivered the world’s first compact upright proton therapy treatment on 4 June 2026. Dana-Farber Cancer Institute and McLaren Health Care are among the institutions bringing the upright platform into their programmes — adoption that spans world-leading academic centers and
LUMI AI Factory Selects IQM to Deploy Advanced Quantum Computer, Accelerating Hybrid HPC and AI Development8.7.2026 14:00:00 CEST | Press release
The Halocene H4 quantum computer, named LUMI-IQ, will be delivered and installed in 2027 The system will be hosted at CSC – IT Center for Science in Finland and integrated into the LUMI AI Factory The system will provide researchers, industry innovators, and developers across Europe with a unique, advanced experimental platform where quantum computing and artificial intelligence converge The LUMI AI Factory, led by CSC – IT Center for Science, has selected IQM Quantum Computers (Nasdaq: IQMX) to deliver IQM Halocene H4, an advanced quantum computer aimed at accelerating hybrid high-performance computing, artificial intelligence, and quantum computing capabilities. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260708006791/en/ LUMI AI Factory selects IQM to deploy advanced quantum computer, accelerating hybrid HPC and AI development IQM Halocene H4 is the first and most advanced on-premises superconducting quantum computer o
Merck Announces FDA Breakthrough Therapy Designation for Enpatoran in Lupus Patients With Active Skin Manifestations8.7.2026 14:00:00 CEST | Press release
Enpatoran could address a significant unmet need in lupus, specifically targeting cutaneous manifestations of the disease, which currently have no approved therapiesFDA's decision was supported by Phase 2 WILLOW study results, which demonstrated meaningful symptoms improvement, particularly among patients with active cutaneous manifestationsEnpatoran's potential to go beyond current treatment standards in lupus prompted FDA´s breakthrough designation, which is designed to expedite drug development and reviewNot intended for Canada-, UK- or US-based media Merck, a leading science and technology company, today announced that the US Food and Drug Administration (FDA) has granted Breakthrough Therapy designation to enpatoran for the treatment of lupus with active cutaneous manifestations. Enpatoran is an oral selective toll-like receptor (TLR) 7/8 inhibitor, designed to modulate pathways central to lupus-related inflammation. “For the 85% of lupus patients whose disease includes skin manif
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom