Avaya Demonstrates AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences
Avaya Holding Corp. (NYSE: AVYA) is demonstrating the integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless customer and employee experiences.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181010005620/en/
Today businesses are being pressured to reimagine their approach to customer and employee engagement. A recent Avaya survey of more than 8,000 consumers found that over 70 percent prefer contacting customer services by phone, and believe it is the most effective means of getting the best answer. At the same time, there is a growing body of evidence that suggests increasing customer acceptance and demand for digital technologies like chatbots and biometrics, and research indicates that 25 percent of interactions with these technologies will be conversational.
“Voice remains the cornerstone of customer service, and there is a clear opportunity for its extended application to enrich customer journeys,” said Chris McGugan, Avaya senior vice president of Solutions and Technology. “Through our position as the leading provider of enterprise communications solutions, we have been embracing new and exciting technologies that enable us to effectively address these changing customer preferences and deliver voice as a more powerful user interface, for both customers and employees.”
As a champion of the API economy, Avaya has expanded the breadth and capabilities of its Software Development Kit. This includes ecosystem partners and internal developers incorporating conversational AI, natural language processing, analytics, and cognitive machine learning to enhance the capabilities of Avaya’s solutions, and merging UC and CC for a more connected enterprise experience.
Avaya use cases being presented at GITEX Technology Week will also include conversational IVR for biometrics integration and sentiment-based routing of calls—allowing customers to make inquiries and receive an immediate, considered response either on digital channels from the most capable service agent or back office expert via a context-rich, personalized experience.
Avaya is also enriching its Equinox Unified Communications platform by integrating cognitive services from organizations such as Microsoft and Google to deliver voice-enabled virtual assistants for the enterprise. Demonstrating two-factor BioID authentication via facial & voice biometrics, contextual transcription and real time translation with intent recognition, the platform serves as a personalized assistant to each employee, enhancing productivity and increasing job satisfaction.
Source: Avaya Newsroom
Information om Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco
Følg pressemeddelelser fra Business Wire
Skriv dig op her og modtag pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Business Wire
CA-XPRIZE22.10.2018 19:52 | pressemeddelelse
Grand Prize Winner in $1.75M Water Abundance XPRIZE Announced at XPRIZE Visioneering 2018
IL-GILEAD/GALAPAGOS22.10.2018 19:17 | pressemeddelelse
Positive Trial Results with Filgotinib in Psoriatic Arthritis and Ankylosing Spondylitis Both Published in The Lancet
INSIDE-SECURE/FIRST-DATA22.10.2018 17:38 | pressemeddelelse
First Data Polska Deploys Inside Secure’s Mobile Payment Technology To Securely and Easily Connect to Mastercard and Visa
PA-PMI22.10.2018 16:02 | pressemeddelelse
PMI Launches Search for Next President and CEO
TX-E2OPEN22.10.2018 15:45 | pressemeddelelse
E2open to Acquire INTTRA, Adding the World’s Leading Ocean Shipping Network and Software Provider, Creating an Integrated Global Supply Chain and Logistics Operating Network
RAREMARK22.10.2018 14:02 | pressemeddelelse
Patient-Data Platform Raremark Raises £3m to Enable Precision Medicine in Rare Disease
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum