ALIBABA-CLOUD
18.9.2020 05:02:07 CEST | Business Wire | Press release
As the digital technology and intelligence backbone of Alibaba Group, Alibaba Cloud is experiencing continuous growth alongside its customers across different parts of the world. Over the years, it has made relentless efforts to serve clients from every industry, helping them accelerate their business development and navigate the challenges of these volatile times.
Cloud computing and AI technology have been shown to be the cornerstone for businesses seeking to be fully equipped in the digital era, especially following the global outbreak of COVID-19. At the 12th Apsara Conference: Leap into the Future of Digital Intelligence, customers from various sectors, including aviation, leisure and hospitality, education, and e-commerce and retail, share their growth and success stories achieved together with Alibaba Cloud.
“It is our utmost pleasure to see our customers experience a seamless transition into more digitalised operations,” said Selina Yuan, President for International Business, Alibaba Cloud Intelligence. “As a leading global cloud service provider, we take pride in supporting organizations leverage the advantages of our trusted cloud and AI technology, as they fully unlock the potential of their businesses and develop sustainable growth with us. We will continue to enhance our products and services as we leap into the future of digital intelligence.”
Soar higher
In the face of the complex challenges imposed by the spread of the COVID-19 pandemic and the resulting global travel restrictions, Garuda Indonesia (Garuda), the flag carrier of Indonesia that has been providing air transportation for the last 70 years, has chosen Alibaba Cloud as its trusted cloud service provider, as it is determined to implement digital transformation solutions that will enhance its agility and competitiveness in the aviation industry through improved, reliable and highly efficient IT operations.
Thanks to Alibaba Cloud’s robust database and network technology, as well as its IT architecture design service and advice on resource optimization, the airline has been able to significantly improve the performance and service reliability of its core applications, ranging from ticketing, onboarding, and crew management to customer membership management. Since the migration of its business-critical applications to Alibaba Cloud, Garuda has seen great network latency reduction and improved cost efficiency. The airline also takes a shorter time to release and deploy a new application and has enhanced the efficiency of its overall application operations.
Skip the queue
In Malaysia, Resorts World Genting’s upcoming outdoor theme park Genting SkyWorlds will adopt the Advanced Virtual Queue (VQ) Solution powered by Alibaba Cloud to enhance the customer experience. The VQ Solution is a comprehensive system that leverages Artificial Intelligence (AI) and integrates five algorithm modules – Dynamic VQ Slot Prediction, Dynamic Gamification Management, Itinerary Planning, Incentive Recommendation and Crowd Analysis and Prediction. These modules combine to enable more efficient crowd management and to reduce waiting times dynamically.
The solution will allow visitors to plan their entire experience from start to finish before they even reach the theme park. Visitors will be able to download the Genting SkyWorlds’ VQ Mobile App and purchase their tickets online at their convenience. Once the tickets are booked, the VQ Mobile App will allow visitors to plan their itinerary or provide them with an alternative optimised recommended itinerary to offer them a customised experience based on their preferences.
Learn without barriers
Rooted in Singapore, I Can Read (ICR) is an English literacy education service provider for kindergarten and elementary school students across 200 centers and schools in Asia and the Middle East. The organization promotes a uniquely structured curriculum to help children overcome difficulties in reading. One of the biggest challenges faced by the company during the COVID-19 pandemic was the closure of its learning centers in markets where face-to-face classes were prohibited. When trying to move the classes online, ICR encountered several technical barriers – for example, unstable Internet connectivity, the lack of a sound cloud infrastructure, and the need to manually migrate its student database to the designated e-learning platform and re-create more than 7,000 timetables.
To cope with these difficulties, ICR turned to Alibaba Cloud for support. By implementing relevant solutions, such as database storage on cloud and SMS service, the company managed to engage regional customers better with timelier updates on class changes and subsequent arrangements. This has effectively helped the company to stay focused on its business mission of delivering education through both online and offline channels.
Integrate the marketplace, offline and online
WEMART is one of the largest Asian supermarket chains in the Middle East. Its bricks and mortar storefronts have been seriously affected by the COVID-19 pandemic, while its online business volume has increased sharply, pressuring the company to better consolidate its offline and online resources and accelerate its digital transformation.
To power its next phase of growth, WEMART chose to tie up with Alibaba Cloud, which offered a comprehensive online-to-offline shopping solution that combines the strengths of an in-store experience with digital marketing, supporting the operation flow by managing payment gateways, transaction processing and customer membership. In addition, the customer experience was enhanced by other features that came with the solution. For example, the AliMe chatbot, an AI-powered virtual assistant, can handle 60-70% of consumer queries and after-sales service requests on a 24/7 basis, narrowing the communication gap between the retailer and its buyers and greatly improving both operational efficiency and consumer responsiveness.
About Alibaba Cloud
Established in 2009, Alibaba Cloud (alibabacloud.com), the digital technology and intelligence backbone of Alibaba Group, is among the world’s top three IaaS providers, according to Gartner. It is also the largest provider of public cloud services in China, according to IDC. Alibaba Cloud provides a comprehensive suite of cloud computing services to businesses worldwide, including merchants doing business on Alibaba Group marketplaces, start-ups, corporations and public services. Alibaba Cloud is the official Cloud Services Partner of the International Olympic Committee.
View source version on businesswire.com: https://www.businesswire.com/news/home/20200917006047/en/
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Galderma Announces Appointment of New Chief Financial Officer16.2.2026 07:00:00 CET | Press release
Ad hoc announcement pursuant to Art. 53 LR Galderma Group AG (SIX:GALD), the pure-play dermatology category leader, today announced the appointment of Luigi La Corte as Chief Financial Officer (CFO), effective May 1, 2026. Luigi La Corte will join Galderma on April 1 to begin a smooth and orderly transition with Thomas Dittrich, who has served as CFO of Galderma since October 2019. As previously announced, Thomas will remain with the company through Q2 2026 to ensure a seamless transition before pursuing another senior executive opportunity outside the organization. “Luigi La Corte is an accomplished financial leader with deep experience across global healthcare and consumer organizations. I am delighted to welcome him to the Executive Committee and look forward to working with him closely as we continue to execute our Integrated Dermatology Strategy and extend our category leadership in dermatology. I would also like to thank Thomas for his commitment to ensuring a seamless transition
REJO brings CUBE modular device to Japan in its global premiere16.2.2026 03:00:00 CET | Press release
FlexiCUBE™, the world’s first modular heat-not-burn device, offers adult users customizable color combinations OmniHeat™ 360° technology elevates consistent aerosol performance to new levels Puff Twice feature enables a second heating cycle for auto-heat HNB sticks, allowing adult users access more value from every stick REJO, a pioneering global provider of heat-not-burn (HNB) solutions, today announced the global debut of REJO CUBE, its latest modular HNB device, in Japan. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260215596376/en/ REJO CUBE DEVICE-Product Infographic Breaking away from conventional HNB design norms, REJO CUBE introduces a bold new device option featuring a trendy design and dual-mode inhalation experience, launching on Japan’s major e-commerce retail channels from February 16. This launch marks the brand’s latest move following REJO Mate Air’s introduction in Japan in July 2025, when the device’s comp
Sultan bin Ahmed Visits Shanghai Film Studios, Film Park and Stadium15.2.2026 20:24:00 CET | Press release
His Highness Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Chairman of the Sharjah Media Council, visited the 800,000-square-metre Shanghai Film Studios and Film Park in the town of Shidon in the Chinese city of Shanghai on Saturday. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260215440594/en/ Sultan bin Ahmed visits Shanghai Film Studios, Film Park and Stadium (Photo: AETOSWire) His Highness watched a video outlining the specifications of the Shanghai studios, which comprise 4 professional studios ranging in size from 800 to 3000 square metres, a large costume warehouse, production support facilities, classic cars, and an integrated set of production services. His Highness was briefed on the work produced using artificial intelligence technologies. He toured the sound recording rooms, image quality control, editing and post-production facilities, and listened to an explanation on the developme
Estithmar Holding Establishes “Estithmar Capital” for Financial Investment Management15.2.2026 18:45:00 CET | Press release
Estithmar Holding Q.P.S.C. announced today the establishment of its fifth group, “Estithmar Capital,” in a strategic step aimed at strengthening the company’s expansion and diversifying the sectors in which it operates. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260215458570/en/ Estithmar Holding Establishes “Estithmar Capital” for Financial Investment Management (Photo: AETOSWire) Estithmar Capital will specialize in managing financial investments, strengthening institutional governance, and operating under clear frameworks for compliance, regulation, and risk management, reflecting Estithmar Holding’s vision for sustainability and responsible, well-structured growth. The establishment of Estithmar Capital supports Estithmar Holding’s broader strategy of diversifying financial assets, improving capital efficiency, and unifying governance practices across various markets. Through a centralized and disciplined approach, t
Align Partners Issues Third Public Shareholder Letter and Submits Formal Shareholder Proposals to Coway14.2.2026 12:31:00 CET | Press release
Align Partners highlights Coway’s persistent undervaluation despite steady global growth, citing structural ROE decline as a key driver Align Partners urges the Board to address inefficient capital structure and strengthen shareholder return discipline; requests a formal response by March 13, 2026 The proposals call for stronger Board independence, enhanced Audit Committee oversight, and improved compensation transparency Align Partners Capital Management Inc. (“Align Partners”), a shareholder of Coway Co., Ltd. (“Coway” or the “Company”), has submitted formal shareholder proposals for the Company’s upcoming 37th Annual General Meeting (“AGM”) and issued its third public shareholder letter to Coway’s Board of Directors. Coway is South Korea’s leading home appliance rental platform, supported by a strong global brand and sales network. Since Netmarble became the largest shareholder in 2020, Coway has delivered steady operating growth, with revenue and operating profit increasing at comp
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom