4finance Achieves 9.4 out of 10 eKomi Rating for Vivus Spain’s Single Payment Loans
4finance Group S.A. (the “Group”), Europe’s largest online and mobile consumer lending group, has achieved a 9.4 eKomi rating in reviews of its Vivus.es single payment loan.
The Group is in the process of extending the use of consumer reviews to other consumer credit products and to other countries.
The Group, which recently reported that its registered online lending customers had grown to more than 6.3 million, will continue to gather direct, independent customer feedback to help develop its market leading proposition and customer service.
“We’re proud to say that nearly 97% of the reviews of our single payment loans have been positive,” said
Jose María García Casado, 4finance Spain’s country manager. “Enthusiastic feedback is welcome, but we have also learned how to improve our services and acted on feedback from customers.”
One example of the feedback being put into practice saw vivus.es adding more information on which banks are fastest to disburse its loans, in an effort to provide greater clarity to customers about when their loan will arrive. Most customers receive their loans in minutes.
“Customers know that eKomi is an independent, public forum to review and share their experiences - that helps us get direct feedback on the service we provide. Our use of eKomi’s reviews is a visible example of our commitment to transparent, convenient and responsible lending. Delivering Vivus customers a great experience is critical. Our customers are predominantly millennials, who increasingly manage and research their finances from their phones. Integrating customer reviews helps us better reflect the way our customers make decisions and to learn from our customers,” added Jose María García Casado.
4finance’s Danish Vivus operations, currently rated at 9.3 by Trustpilot, pioneered the use of consumer reviews with Trustpilot in 2012, shortly after opening for business. The team has used the feedback to continuously improve service, refine products, and to train and motivate the customer service team.
In Poland, Vivus.pl has been rated at 9.7 by customers on Trustpilot.
4finance offers consumer credit products to meet a range of needs, including single payment loans, line of credit and instalment. 4finance offers credit products that are a fast, convenient and responsible alternative to the established banks.
Instinctif Partners (International Media)
Mark Walter/David Simonson
+44 (0)20 7866 7887
Information om Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco
Følg pressemeddelelser fra Business Wire
Skrive dig op her og du vil løbende modtage pressemeddelelser på mail. Indtast din mail, klik på abonner og følg instruktionerne i den udsendte mail.
Flere pressemeddelelser fra Business Wire
ROUNDSTONE-COMMUNICATION20.11.2017 17:02 | pressemeddelelse
The Indian Detective, Starring Russell Peters, Premieres Tuesday, December 19, 2017 on Netflix Worldwide
CA-ANDERSEN-GLOBAL20.11.2017 15:32 | pressemeddelelse
Andersen Global Expands Presence in Italy with New Location in Venice-Mestre, on the Venetian Mainland
GA-AGCO20.11.2017 15:02 | pressemeddelelse
AGCO’s Innovation Rewarded with Prestigious Awards at Agritechnica 2017
NEXSTREAMING20.11.2017 15:02 | pressemeddelelse
NexPlayer HTML5 Player Fully Compatible with Conviva across All Browsers and Devices
ACTIVTRADES20.11.2017 14:32 | pressemeddelelse
Leading Broker ActivTrades Wins Le Fonti Forex Broker of the Year Award for the Second Time
JANSSEN20.11.2017 14:32 | pressemeddelelse
European Commission Extends License for Janssen’s ZYTIGA® Plus Prednisone / Prednisolone to Include Earlier Stage Prostate Cancer Patients
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter, og finde vores kontaktoplysninger.Besøg vores nyhedsrum