CA-ATLASSIAN
2.10.2013 18:05:02 CEST | Business Wire | Pressemeddelelse
Atlassian , a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience to boost IT team efficiency and streamline end user requests and engagement.
JIRA Service Desk integrates directly with JIRA , the company’s issue management software used by more than 22,000 teams worldwide. Recent surveys indicate that up to 40 percent of customers were already extending and configuring JIRA as a service desk, relying on JIRA's strong workflow and tracking abilities. JIRA Service Desk adds specific service desk capabilities including advanced SLA management, customizable team queues, real-time reports and analytics and a new end user experience for creating and managing service requests. The result is a simple, modern, flexible service desk experience for both agents and end users to improve operational efficiency, increase collaboration among various teams and drive business performance through reduced downtime.
JIRA Service Desk is available starting today as a hosted solution through Atlassian OnDemand - Atlassian's cloud offering - or installable on a company's own infrastructure. Pricing starts at just $10 for 10 users.
"Customer demand for a service desk solution built on JIRA has been strong and growing, so we're excited to introduce a new experience for both agents and end users," said Bryan Rollins, JIRA business manager. "The service desk software category has historically been defined by software users don't like. That ends today with the introduction of JIRA Service Desk."
( Click to tweet : "Introducing @Atlassian No. JIRAServiceDesk: advanced No. SLAs and intuitive user interface, with the power of No. JIRA")
"My team was already using JIRA to manage our development process, so it was natural to extend JIRA’s flexibility and ease-of-use for a service desk offering," said Aaron Jones, manager of engineering systems at Good Technology. "The power and workflow customizability of JIRA Service Desk allows us to easily configure the software right out-of-the-box to match our processes. We don’t have to change the way we work to fit a new tool - it’s a huge relief."
Intuitive UI, Advanced SLA Management and Simple Configuration for End Users and Service Desk Teams
JIRA Service Desk helps teams achieve higher levels of quality customer service while lowering costs with its:
- Intuitive, Configurable UI : A lean and clean interface with configurable simple-language inputs that guide end users to easily file requests, and help agents identify and address problems faster.
- Powerful SLAs : Advanced SLA management is a critical element of service desk offerings. With JIRA Service Desk, agents can create advanced service-level agreements with easy-to-configure parameters by issue type and severity level.
- Self-Service Knowledge Base: Linking JIRA Service Desk with Atlassian Confluence provides agents and end users with an interactive knowledge base to proactively address common issues prior to submitting tickets.
- Configurable Team Queues: With requests automatically triaged and SLAs kept front and center, teams can readily prioritize requests.
- Real-Time Reports: Pre-configured reports help teams identify bottlenecks and areas for improvement, and custom reports can quickly be created using JIRA Query Language (JQL).
- Rapid Install and Configuration: JIRA Service Desk can be easily installed and configured on a JIRA instance using out-of-the-box best practice workflows easily tuned to fit each specific teams’ needs.
"JIRA Service Desk will redefine how you think about service desks," said Edwin Wong, principal product manager, Atlassian JIRA Service Desk. "It's amazingly simple and powerful, so service desk teams can stop worrying about their tools and instead focus on their real job of keeping their companies running."
Availability
JIRA Service Desk is available now for a free 30-day trial, or can be purchased for onsite download or OnDemand cloud offering starting at $10/month for 10 users.
About Atlassian
Atlassian products help innovators everywhere plan, build and launch great software. More than 27,000 large and small organizations – including Citigroup, eBay, Netflix and United Airlines – use Atlassian’s issue tracking, collaboration and software-development products to work smarter and deliver quality results on time. Learn more at http://atlassian.com .
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20131002005404/en/
Contact:
Atlassian
Aaron Forman, 415-701-1110 ext. 4450
Link:
Information om Business Wire
Følg pressemeddelelser fra Business Wire
Skriv dig op her, og modtag pressemeddelelser på e-mail. Indtast din e-mail, klik på abonner, og følg instruktionerne i den udsendte e-mail.
Flere pressemeddelelser fra Business Wire
Andersen Consulting tilføjer Multiplica3.4.2026 13:30:00 CEST | Pressemeddelelse
Andersen Consulting indgår en samarbejdsaftale med Multiplica, et digitalt konsulentfirma, der hjælper organisationer med at designe, bygge og skalere effektfulde digitale oplevelser. Multiplica, der er stiftet i Spanien og desuden har aktiviteter i Latinamerika og USA, fokuserer på brugerundersøgelser og behovsafdækning, research af kundeoplevelser, digital strategi, datamodellering og -analyse, rapportautomatisering og datavisualisering, konverteringsoptimering, produktdesign og design af brugeroplevelser. Virksomheden hjælper organisationer med at fremskynde den digitale transformation ved at opbygge digitale kompetencer, teams og aktiver, der fremmer ekspertise på tværs af digitale produkter, rådgivning og talentudvikling. Multiplica gør det muligt for kunder at prognosticere nye tendenser inden for digitale oplevelser og transformere deres forretninger gennem styrkede digitale kanaler og kundeengagement. "Samarbejdet med Andersen Consulting udgør en spændende mulighed for at udvid
Enry’s Island Unveils “Enry’s Island Adventures”: Venture Capital Becomes a Videogame and Launches the “Strap” Movement on Kickstarter3.4.2026 09:47:00 CEST | Press release
Gaming, finance, and lifestyle merge to democratize the startup ecosystem: Enry’s Island opens 2026 applications for game development studios seeking more than just capital. Enry’s Island SpA (WBAG: EIOS), the world’s first publicly traded Venture Builder, today announced the upcoming Kickstarter launch of Enry’s Island Adventures (EIA), developed by its New York-based portfolio company, Enry’s Island Adventures LLC. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260402548535/en/ The game is designed to make venture capital accessible to new generations, transforming startup creation into an engaging and social gaming experience. After three years of R&D, EIA introduces a "bleisure" model (business + leisure): players learn to launch and manage startups through gameplay that includes real business KPIs, a customizable and evolving personal island, synchronous and asynchronous multiplayer modes, social events, and community-d
SES Announces Results of the Annual General Meeting2.4.2026 16:49:00 CEST | Press release
SES (the “Company”) held the Annual General Meeting (“AGM”) of Shareholders today in Betzdorf, Luxembourg. Following the recommendations made by the Board of Directors of SES, the shareholders have voted in favor of all resolutions, including the Company’s 2025 annual accounts and the proposed annual dividend of EUR 0.50 per A-share (EUR 0.20 per B-share). The total dividend amount comprises the interim dividend of EUR 0.25 per A-share (EUR 0.10 per B-share), which has already been paid to shareholders on October 16, 2025. The final dividend of EUR 0.25 per A-share (EUR 0.10 per B-share) will be paid to shareholders on April 16, 2026. “I would like to sincerely thank our shareholders for their active engagement, visionary support and continued confidence in SES’ strategy,” said Adel Al-Saleh, CEO of SES. “The outcomes of today’s AGM underscore our shared commitment to a bold multi-orbit approach, with Medium Earth Orbit as the strategic backbone of a dynamically evolving global interco
Andersen Consulting styrker sine kompetencer med tilføjelsen af Lukkap2.4.2026 16:31:00 CEST | Pressemeddelelse
Andersen Consulting tilføjer samarbejdspartneren Lukkap, et konsulenthus med fokus på oplevelsesdrevne kompetencer, der er tilpasset kundernes skiftende behov inden for transformation af medarbejdere, kunder og det digitale område. Lukkap, der blev stiftet i 2009 og har hovedsæde i Spanien, leverer integrerede løsninger, der hjælper organisationer med at transformere, hvordan de betjener kunder, engagerer medarbejdere og frigør værdi gennem adfærdsindsigt og dataanalyse. Virksomhedens tværfaglige tilgang spænder over nytænkning af kunderejsen, effektive programmer for medarbejderoplevelser, talent- og ledelsesudvikling, prædiktiv analyse samt omfattende outplacement- og transitionsydelser. Lukkap arbejder på tværs af sektorer — herunder sundhedsvæsen, medicinalindustri, forbrugsgoder, detailhandel, finans og bankvæsen — for at opbygge menneskecentrerede strategier, der skaber målbare forretningsresultater. "Ved at kombinere vores erfaringsdrevne metode med Andersen Consultings globale
Forrester: Three Years Into GenAI, Enterprises Are Still Chasing Its True Transformative Value2.4.2026 16:00:00 CEST | Press release
Low AI fluency, uneven adoption, and marginal productivity gains are limiting enterprise-scale impact According to Forrester’s (Nasdaq: FORR) latest report, Accelerate Your AI Voyage, most enterprises are struggling to turn growing AI adoption and investment into measurable business impact. One of the key factors holding businesses back is low artificial intelligence quotient (AIQ) — Forrester’s measure of AI aptitude — with many employees lacking a clear understanding of how to use AI. Other barriers include an overemphasis on productivity-focused use cases, difficulty measuring impact, and siloed adoption within individual functions. While these challenges can leave firms frozen in doubt or indecision, the wait-and-see approach to AI adoption is no longer viable. To unlock AI’s full potential, organizations need to focus on four key areas: Define the business outcomes and success metrics for what they want AI to achieve; identify specific use cases for AI deployment aligned to those
I vores nyhedsrum kan du læse alle vores pressemeddelelser, tilgå materiale i form af billeder og dokumenter samt finde vores kontaktoplysninger.
Besøg vores nyhedsrum