NTT DATA AI for Insurance Converts Complex Workflows into Governed, Repeatable AI-delivered Services

Service-as-Software solution, powered by the NTT DATA AIVista platform, helps insurers improve productivity, decision quality and risk management across underwriting, claims and customer service through governed AI with enterprise-grade governance and human oversight. Solution combines NTT DATA’s recognized AI expertise with decades of insurance domain experience supporting large carriers worldwide.

NTT DATA, a global leader in AI, digital business and technology services, today announced NTT DATA AI for Insurance, an AI-native agentic solution that converts complex core insurance workflows into governed, repeatable services. Built for highly regulated insurance environments, the Service-as-Software solution combines configurable AI agents, insurance-specific data models, workflow orchestration and enterprise-grade governance to maintain auditability, regulatory guardrails and human oversight.

NTT DATA AI for Insurance helps carriers modernize underwriting, claims, customer service and other core insurance workflows while improving productivity across the enterprise. Powered by NTT DATA AIVista, the company's AI-native product platform, the solution combines a prebuilt insurance foundation with flexible configuration and targeted customization, enabling rapid deployment while adapting to each carrier's products, processes, operating model and regulatory requirements.

The solution is designed for open integration with existing carrier systems and enterprise technology environments, enabling insurers to deploy AI capabilities without core system lock-in. Its model-routing capabilities also help carriers avoid lock-in to any single foundation model.

“Insurance is built on human judgment that understands risk, prices fairly and stands behind promises when it matters most,” said Bruno Abril, Global Lead, Insurance Industry, NTT DATA, Inc. “AI strengthens the ability of insurers to meet that responsibility, and NTT DATA AI for Insurance supports human expertise with intelligent systems that work within a governed operating layer for enterprise-scale transformation. The result is that insurers can move from AI-enabled workflows to AI-delivered operations, at enterprise scale and with the governance that regulators and boards demand.”

Carriers need agentic AI built for insurance operations

Carriers are under pressure to increase underwriting capacity, accelerate claims and service workflow processing, reduce loss ratios and improve risk selection while meeting rising governance expectations. NTT DATA’s 2026 Global AI Report: A Playbook for AI Leaders in Insurance found that two-thirds of insurers want to use AI in front-office interactions, while 86% support AI use in back- and mid-office workflows, yet most have not industrialized agentic AI across their core operations. NTT DATA AI for Insurance is purpose-built to close that gap.

"The insurance industry is generating more data than ever before, but better outcomes depend on how effectively that information is translated into action," said Prashant Hinge, Chief Information Officer at MSIG USA. "AI can help insurers identify high-risk claims sooner, improve consistency throughout the claims process, and equip claims professionals with the insights they need to make faster, more informed decisions."

NTT DATA AI for Insurance provides a comprehensive agentic architecture that includes:

• Specialized models and agents purpose-trained on carrier and domain-specific data to improve reliability, accuracy and cost-effectiveness.
• Specialized guardrails that embed governance into every AI agent decision and support deterministic, auditable outcomes that help carriers meet regulatory and internal governance requirements.
• AI-native knowledge base and proprietary insurance data genome that embed agents into the systems, data and processes carriers already use, while providing the context agents need to interpret submissions, policies, claims and regulatory requirements.
• Prebuilt and configurable AI agents that enable 3X faster deployment into underwriting, claims, service and other insurance workflows.
• Cognitive and event-driven agent orchestration that coordinates AI agents, people, systems and processes around each carrier’s operating requirements.

NTT DATA is named as a leader in HFS Horizons: Agentic Services, 2026 Research Report as well as ISG Provider LensTM – Insurance Services – Strategic Capabilities (Insurance GenAI and Agentic AI Services).Worldwide, the company serves 10 of the world’s 25 top insurers, operates 16 delivery centers with insurance expertise and employs more than 12,000 insurance specialists.

Visit our website to learn more about NTT DATA AI for Insurance, access industry resources and meet some of our insurance experts. To learn more about the science and innovation behind our Service as Software platform for insurance, read our blog.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Visit us at nttdata.com.

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