Lenovo: Current State of Workplace IT Impedes AI Productivity Benefits

Workplace research finds employee productivity a top priority, though current systems sorely lacking

A new Lenovo global survey of 600 IT leaders reveals that while 79% of respondents believe AI will allow employees to focus on more impactful work, less than half feel their current digital workplace solutions adequately support productivity, engagement, and innovation. Only 36% believe their systems support employee engagement “very effectively” -- while a staggering 89% say organizations must first overhaul their digital workplace to fully unlock AI’s potential. Reinventing Workplace Productivity explores the opportunities and challenges that Generative AI presents for the future of work, highlighting the urgent need for digital workplace transformation to ensure its successful adoption.

Unlocking AI’s Potential for Greater Productivity and Engagement

The report highlights that Generative AI will be a game-changer for collaboration, creativity, and productivity, outlining several key areas where AI can positively impact organizations:

• Enhanced Collaboration: AI-powered tools such as virtual co-authoring and real-time translations break down barriers, enabling seamless teamwork across geographies and languages.
• Creative Empowerment: By automating repetitive tasks, AI frees employees to focus on more strategic and innovative work, driving creative problem-solving.
• Productivity Boosts: AI-driven insights streamline workflows, improve efficiency, and accelerate day-to-day operations.

Nearly half (49%) of IT leaders surveyed say that creating a productive and engaging employee experience (EX) is their top priority for the year ahead. This echoes IDC research commissioned and published by Lenovo last month – its global 2025 CIO Playbook, It’s Time for AI-nomics, found that improving employee productivity is this year’s top business priority.

Roadblocks: Personalization and Adoption Barriers

Despite the urgent need to transform the digital workplace around AI, several key challenges remain in its widespread adoption:

• Personalization Gaps: While 63% of IT leaders surveyed agree that a highly personalized digital workplace is essential, a lack of configurable devices and applications remains a top barrier. This one-size-fits-all approach leaves employees underserved.
• Support Automation: 61% of IT leaders acknowledge the need for AI-driven IT support automation, but many organizations still struggle to integrate these systems effectively.

Lenovo's Vision for an AI-Driven Future

Entering a new era of Gen AI-powered personalization, employees need to be able to think, create, and collaborate without disruption. Today’s digital workplace needs to provide hyper-personalized settings catering to the diversity of working styles, enabling companies to make the best use of their talent, while bolstering productivity. This is not just about devices and software, the IT support that employees rely on should also be tailored to their specific requirements and abilities. To fully leverage AI’s potential, Lenovo advocates embedding generative AI into core business operations as part of a broader digital workplace transformation strategy.

“Transforming your workplace is essential to using AI effectively. Simply automating existing workflows will only yield incremental benefits. AI changes the rules of productivity, but to realize its potential, IT leaders must work alongside their executive teams to rethink how AI can augment their organization’s value-creation levers and competitive differentiation,” said Rakshit Ghura, VP and General Manager of Digital Workplace Solutions, Lenovo. “AI must be seamlessly integrated into core operations, creating a personalized and efficient digital workplace that enhances the employee experience and drives long-term productivity.”

Core Recommendations

The report provides three recommendations for businesses looking to harness AI in the workplace:

• Simplify and Personalize the Employee Experience: Tailor tools, workflows, and experiences to individual roles, ensuring maximum productivity and innovation.
• Automate IT Processes: Use Gen AI to efficiently manage devices and meet diverse employee needs, freeing up resources for higher-value tasks.
• Transform Workflows for Value Creation: Rethink existing workflows and processes to fully capitalize on Gen AI’s capabilities and drive innovation.

Reinventing Workplace Productivity is the first report in the Lenovo Work Reborn Research Series 2025, which will be published throughout the course of the year. For more insights, or to download the report, visit Lenovo Digital Workplace Solutions.

About Lenovo

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Notes for editors

Reinventing Workplace Productivity is the first report in the Lenovo Work Reborn Research Series 2025, which will be published throughout the course of the year. The report is based on a survey of 600 IT leaders that took place in October and November 2024. The survey sample included respondents from the USA Canada, UK, France, Germany, India, Japan, Singapore, Brazil, Mexico Australia and New Zealand. Respondents included IT leaders from companies with at least 1,000 employees and from a range of sectors.

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