CSG
Zain Sudan, part of Zain Group, a leading wireless operator in the Middle East and North Africa, is a frontrunner in customer engagement through Unstructured Supplementary Service Data (USSD). After a recent data centre outage, Zain Sudan trusted CSG® (NASDAQ: CSGS) to drive the disaster recovery of its wireless business and keep the people of Sudan connected, while preserving its market leadership. Through a gateway rebuild, Zain Sudan quickly relaunched essential services so customers could manage plans and check balances while it rebuilt its wireless business with CSG in less than 21 days.
“The USSD channel is crucial for Zain Sudan customers to stay connected. When our data centre went down, we needed to quickly reestablish this channel to minimise disruption for our customers,” said Emad Elsheikh, CTO, Zain Sudan. “The way CSG helped us overcome this outage set a new standard for collaboration and trust. From the challenges we faced re-engaging with customers to delivering the uninterrupted services we’re known for, the CSG team surpassed our expectations of what was possible. Within a few days of launching CSG's USSD Gateway solution, we were back on our feet, receiving 5.7 million balance enquiries and 4.7 million plan purchases daily. This wouldn’t have been possible without CSG."
In emerging markets, like Sudan, where data services aren’t always available, USSD is a vital channel operators use to engage with customers. When Zain Sudan lost its data centre due to the ongoing conflict in Sudan, its USSD gateway collapsed, halting services in the country. Without a system to answer B2C and B2B balance enquiries or sell data bundles and plans, Zain Sudan could not deliver services. CSG’s prompt gateway rebuild enabled Zain Sudan to quickly regain revenue and allow the people of Sudan to stay connected during this challenging time.
“Managing a large-scale subscriber base during times of conflict is a tough task for any operator,” said Mayoor Mahendra, VP of Networks Solutions, CSG. “After Zain Sudan’s data centre went down, CSG jumped into action to configure Zain’s essential services onto our USSD gateway. The speed and agility with which our team responded is what it means to be customer obsessed. By putting our customer first, CSG helped Zain Sudan minimise revenue loss and boost the customer experience.”
Get the facts on CSG USSD Gateway’s capabilities and how the solution can help reduce churn.
About CSG
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.
Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240610710054/en/
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
the International Film Criticism Conference Is Launched in Riyadh8.11.2024 18:06:00 CET | Press release
The Saudi Film Commission announced the commencement of the second edition of the International Film Criticism Conference in Riyadh, running from November 6 to 10, 2024. The conference is distinguished by a vast presence of international filmmakers, critics, and cinephiles. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241108289069/en/ The International Film Criticism Conference is launched in Riyadh (Photo: AETOSWire) The second edition of the Film Criticism Conference is held under the theme "Sound in Cinema", to explore the various impacts of sound on the film experience and its influence on the film industry. The discussions will cover different elements such as film scores, sound effects, and nature sounds. The conference will also include workshops, film screenings, and interactive exhibits. The opening ceremony started with an introductory video about the conference, its objectives, and past achievements, followed by
Panini S.p.A. Launches Expanded BioCred Solution Suite in Europe at Future Identity Festival8.11.2024 16:00:00 CET | Press release
Focus is on the biometric authentication and mobility to enhance customer service and fight identity fraud. Panini S.p.A., a global leader in payments technology and identity solutions, announces the European launch of its BioCred solution suite at Future Identity Festival, in London, UK. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241108392625/en/ Securing the Future, One Identity at a Time. (Photo: Business Wire) BioCred is now available on cloud infrastructure, giving rise to the new BioCred CloudServ, which represents the first step toward a hardware-agnostic solution. As of today, BioCred CloudServ is accessible via the mobile device BioCred SecureTab, the latest addition to the Panini BioCred family of devices, creating a seamlessly integrated flow and delivering a comprehensive, secure identity solution. This turnkey solution, which was presented for the first time at Identity Week America in September, offers a wi
ITEN to Launch the Industrial-Scale Production of Its All-Solid-State Battery Powency Product Family8.11.2024 09:00:00 CET | Press release
Electronica 2024 Trade Fair--ITEN, a pioneer in the development and production of solid-state batteries for electronics markets, today announced the production launch of its new Powency family of rechargeable Li-ion batteries. The new family consists of high-power density batteries, including for now the PWY0150S battery, available in pre-production, and the PWY0250S battery, available as engineering samples. Those first Powency batteries respectively have a capacity of 150µAh and 250µAh. The Powency product family, which is manufactured at the ITEN facility in France, is a testament to the demonstration of ITEN's technological and industrial leadership in the field of solid-state batteries. ITEN will participate in the Electronica trade show in Munich from November 12 to 15, 2024 (Hall B4 - Stand E05) to showcase both PWY0150S and PWY0250S. Powency PWY0150S and PWY0250S, solid-state energy storage in an unmatched form factor The Powency PWS0150S and PWS0250S batteries are designed to
FPT Named Disruptor In HFS Horizons: IoT Service Providers, 20248.11.2024 06:53:00 CET | Press release
Global IT firm FPT, through its subsidiary FPT Software, has been recognized as a Disruptor in HFS Research Horizons report: IoT Service Providers, 2024. This marks the inaugural inclusion of FPT in this prestigious industry assessment, demonstrating its Internet of Things (IoT) capabilities. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241107263712/en/ (Graphic: Business Wire) The report examines the IoT service capabilities of 23 service providers in the evolving IoT landscape in the age of the Generative Enterprise. It focuses on the supply side, detailing the service providers’ strengths and growth opportunities. FPT’s IoT capabilities encompass a comprehensive range of services designed to address diverse industry needs, from smart homes and healthcare to logistics and manufacturing. With over 3,000 IoT engineers and a portfolio of more than 500 projects, FPT delivers end-to-end IoT solutions, including hardware desig
Analyze Contracts Like a Lawyer - Wordsmith’s First Pass Unlocks Legal Insight for Everyone7.11.2024 23:54:00 CET | Press release
Wordsmith has unveiled First Pass, an AI-powered tool that helps anyone in the business—not just lawyers—analyze agreements and break down key risks. Whether you're in sales, procurement, or finance, First Pass gives you the ability to review contracts instantly, without waiting for legal teams or paying for costly services. “Contracts often hold up business because legal teams are stretched too thin,” said Ross McNairn, CEO of Wordsmith. “First Pass allows anyone from the legal, commercial or other teams to quickly identify risks and key terms, helping move things forward.” This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241108164624/en/ Wordsmith's First Pass lets you review contracts in minutes, not hours. (Graphic: Business Wire) This is a glimpse at the future of legal AI agents. Taking a very specific task end-to-end and making it trivial for anyone to trigger. Try It for Free Users can access First Pass for free by cre
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom