Invosys
14.5.2024 16:09:24 CEST | ACCESS Newswire | Press release
Invosys has recently announced its partnership with Xima, a leading provider of cloud-based contact centre/CX solutions.
SAN ANTONIO, TX / ACCESSWIRE / May 14, 2024 / Set to redefine the standards for customer experiences in business environments, Invosys is staying true to its mission of continually innovating communication technologies. Through this partnership, Invosys customers will be able to access a comprehensive suite of solutions designed to elevate the customer experience significantly.
"Partnering with Xima is a welcomed opportunity for Invosys as we continue to innovate our service offerings. Through this collaboration, we'll be able to expand our existing platform's capabilities while setting a new benchmark in customer service excellence," said Jane Anderson, CEO of Invosys.
The collaboration is poised to offer unparalleled access to enterprise-grade features that promise to optimise agent performance and productivity. Businesses can now leverage skills-based routing, queue callback functionality, and enhanced workforce applications - all at a more accessible price point.
With the addition of robust reporting capabilities, this collaboration will result in access to in-depth analyses of call volumes, average handling times, and customer satisfaction rates. Such data is invaluable for making informed decisions that boost both performance and satisfaction across customer touchpoints. Moreover, Invosys's Number Manager application will also provide advanced features and functionality, including area-based call routing, fraud protection, call queuing, call distribution and much more, allowing for an enhanced offering to customers.
"We're thrilled to partner with Invosys and believe this strategic collaboration will enrich the contact centre industry. In our efforts to combine our technological strengths, we aim to deliver unparalleled customer experiences that are responsive and proactive in nature," remarked a spokesperson at Xima.
This strategic alliance underscores Invosys's ongoing commitment to providing its clients with best-in-class business communication technology. By integrating Xima's industry-leading solutions, Invosys will offer an unmatched customer experience for all users.
Contact Invosys to Learn the Benefits of Our Valued Partnerships
To discover how our partnership with Xima can transform your contact centre's customer experience, contact the Invosys team today
About Xima
Xima Software was founded in 2007 and is dedicated to enabling companies to manage their business through innovative contact center solutions. As an industry-leading software company, Xima creates user-friendly applications that integrate with business phone systems and provide historical reporting and call recording, as well as real-time wallboards, skills-based routing, and multi-channel options.
About Invosys
Since its founding in 2006 in Manchester, England, Invosys has emerged as a pioneering force in hybrid cloud UCaaS and CCaaS, offering comprehensive managed end-to-end solutions. Invosys has distinguished itself through significant investment in the development, hosting, and management of systems capable of efficiently processing hundreds of millions of call minutes annually. Invosys's steadfast dedication to reliability and innovation ensures the delivery of call solutions and robust systems that streamline complexity in call routing and implementation, catering to the diverse needs of their customer base. https://www.invosys.com/
Contact Information
Jane Anderson
CEO
jane.anderson@invosys.com
SOURCE: Invosys
To view this piece of content from stats.nwe.io, please give your consent at the top of this page.View the original press release on newswire.com.
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
LiberNovo Opens Business & Bulk Ordering Ahead of Its Fall Prime Sale24.9.2026 06:50:00 CEST | Press release
HONG KONG, HK / ACCESS Newswire / September 24, 2026 / LiberNovo has opened its Business & Bulk Orders section ahead of the Fall Prime Sale, which runs at eu.libernovo.com and uk.libernovo.com. Team ordering goes live on 23 September, and seasonal sale pricing opens 30 September, with a flash sale on selected products on 6-7 October. Discounts reach up to 39% off, and every order is covered by 30-Day Price Protection. Ordering for a team, not a desk Business & Bulk Orders is live from today, covering orders of five chairs or more across the Omni and Maxis series - chairs alone or paired with a footrest - with tiered pricing at five to ten units and again at eleven or more. Discount rates and how they combine with the rest of the sale are set out on each regional page. The timing follows how companies buy: budgets close in the autumn, workstations get specified for the year ahead, and wellbeing programmes are agreed before January. Why October October is National Ergonomics Month. Hybri
OMP and PwC Alliance Moves Process Manufacturers from Siloed Supply Chain Planning to Unified Decisions23.9.2026 14:25:00 CEST | Press release
ANTWERPEN, BE / ACCESS Newswire / September 23, 2026 / OMP and PwC have formed an alliance to bring unified, faster supply chain decisions to process manufacturers in life sciences, consumer goods, and chemicals. Planning in these industries runs on campaign production, long lead times, and regulatory requirements, all surfacing "too late to act on" when planning sits in separate systems. The alliance combines Unison Planning™, OMP's AI-enabled planning platform with built-in industry expertise, and PwC's implementation services. German specialty pharmaceutical company medac is already live under the alliance, with its planners working on a single demand plan in Unison Planning™. PwC and medac will present the project on October 15, 2026, at the OMP Conference in Singapore, detailing the approach behind the rollout and what it means for planning in pharma. Combining innovation, industry knowledge, and integration OMP and PwC run each implementation as a single program. OMP brings Uniso
SmartVendor Brings Autonomous Retail to the Czech Parliament; Clears Europe's Toughest Privacy Bar with SHEKEL WeightAI(TM)23.9.2026 11:20:00 CEST | Press release
PRAGUE, CZ / ACCESS Newswire / September 23, 2026 / SmartVendor today announced the deployment of an autonomous, AI-powered retail solution inside the Chamber of Deputies of the Parliament of the Czech Republic, built on the WeightAI™ platform from SHEKEL Scales Ltd., the weight-based AI technology and solution provider behind the next generation of autonomous retail. For public institutions across Europe, autonomous retail has presented a compliance contradiction: the technology that makes unattended stores work typically relies on cameras, and cameras mean GDPR risk. The Czech Parliament resolved that contradiction by choosing a solution built on WeightAI™. No cameras. No biometrics. No personal data captured at the point of purchase. Full GDPR compliance by design. The installation, deployed by SmartVendor on the Innovendi Elite platform, marks one of the first deployments of an autonomous AI-powered retail solution inside a major state institution in the Czech Republic. Members of
Fermi and TensorWave Agree to Extend Closing Date to October 31, 202622.9.2026 22:01:00 CEST | Press release
DALLAS, TX / ACCESS Newswire / September 22, 2026 / Fermi Inc. (NASDAQ:FRMI)(LSE:FRMI), operating as Fermi America™ ("Fermi" or the "Company"), today announced that its wholly owned subsidiary, Fermi Campus 1 LLC, and TensorWave TEX1, LLC ("TensorWave") have signed a First Amendment to their Data Center Lease and Services Agreement (the "Lease"). The amendment extends the closing date under the Lease from September 30, 2026 to October 31, 2026. All other terms of the Lease remain unchanged and in effect. The Lease covers 222 megawatts (MW) of total facility power at Fermi's Project Matador campus and represents approximately $6.5 billion in expected total revenue over its initial 15-year term. Parties Working Constructively Toward Closing The Lease, signed in August 2026, provides that its effectiveness is subject to the satisfaction or waiver of specified closing conditions. Those conditions include executing and delivering related work letters and guaranties; finalizing operations sc
Leggett Dynamics Expands Asia Pacific Headquarters22.9.2026 17:00:00 CEST | Press release
SHANGHAI, CHINA / ACCESS Newswire / September 22, 2026 / Leggett Dynamics today celebrated the grand opening of its expanded Asia Pacific headquarters in Shanghai, China marking the latest investment in the company's growth strategy for the region. The expanded facility includes 40 percent more office space, an innovation showroom and multifunctional space for training, events and enhanced collaboration among customers, suppliers and internal teams. "We're not simply expanding our Asia Pacific headquarters in Shanghai. We're expanding our capability to innovate faster, collaborate more closely and create greater value for our customers. This is critical in a hyper competitive market like China which is redefining the user experience in vehicles and turning comfort and motion into the new battleground globally for brand differentiation," said Marinela Cirstea, President of Leggett Dynamics. Today's grand opening in Shanghai reflects Leggett Dynamics' long-term commitment to Asia Pacific
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom