Business Wire

CA-TALKDESK

Share
Talkdesk hires artificial intelligence, cloud automation innovator Munil Shah as chief technology officer

Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced Munil Shah as its new chief technology officer (CTO), bolstering the company’s lead as an innovator in artificial intelligence (AI) and customer experience (CX). He will be part of the Talkdesk executive leadership team, reporting to Tiago Paiva, chief executive officer.

Shah, an experienced and accomplished technologist, will lead Talkdesk engineering worldwide. He brings to Talkdesk valuable expertise in building large-scale enterprise software and leading high-performing global teams.

Most recently, Shah was UiPath CTO, Automation Cloud, where he built and led the engineering organization, pivoted the company into a cloud business, and played a strategic role in taking the company through an initial public offering (IPO). Previously, Shah spent 24 years with Microsoft, leading engineering and product teams for several highly successful products, including Azure, Bing, and Windows.

Shah’s appointment follows recent news of Talkdesk introducing several groundbreaking and industry-first generative artificial intelligence (GenAI) innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare. Under Shah’s leadership, the Talkdesk engineering organization will accelerate the company’s AI roadmap and drive strategic first-to-market technologies that enable AI-first customer experiences for enterprises worldwide.

In addition to his corporate work, Shah is passionate about helping early-stage startups as an advisor and investor. He holds an M.S. in Computer Science from Arizona State University and is based in Seattle, Washington.

Supporting Quotes

Tiago Paiva, chief executive officer and founder of Talkdesk, said: “Our focus on engineering has never been more important. Being the AI-powered customer experience leader requires us to get ahead of the innovation curve with first-to-market technologies that will unlock greater efficiency and success for our customers. To do that, we need a CTO who understands how to quickly capture growth opportunities through innovation when markets like AI and automation intersect. Munil is that leader, and I am excited about what he will do here.”

Munil Shah, chief technology officer at Talkdesk, stated: “There is a massive shift underway in the software industry with the launch of ChatGPT and GenAI, and the contact center is being impacted tremendously. This is a pivotal moment for Talkdesk as the market for conversational AI and virtual agents is expected to grow rapidly. As Talkdesk CTO, the relentless pursuit of customer satisfaction has to be ingrained in every product we deliver and every capability we enable. I am ready and honored to lead the company into this next era of artificial intelligence, automation, and customer experience innovation.”

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240411335748/en/

About Business Wire

Business Wire
Business Wire
101 California Street, 20th Floor
CA 94111 San Francisco

http://businesswire.com
DK

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

NetApp Announces Integrated Solution with AWS Outposts for Hybrid Cloud Deployments1.12.2024 20:00:00 CET | Press release

New integration simplifies the use of NetApp block storage with AWS Outposts NetApp® (NASDAQ: NTAP), the intelligent data infrastructure company, today announced NetApp on-premises enterprise storage arrays for AWS Outposts, a new integrated solution allowing AWS Outposts customers to simplify the use of external block data volumes running on NetApp on-premises enterprise storage arrays in AWS Outposts deployments directly through the Amazon Web Services (AWS) Management Console. AWS Outposts is a family of fully managed solutions delivering AWS infrastructure and services to virtually any on-premises or edge location for a truly consistent hybrid experience. This solution simplifies hybrid cloud deployments by combining NetApp’s unified data storage and intelligent services with powerful cloud infrastructure offered by AWS Outposts, helping customers optimize cloud deployments on-premises and at the edge. “Whether customers are looking to use hybrid cloud infrastructure to increase re

28th World Investment Conference in Riyadh Concludes with Calls for International Collaboration, Innovation, and Sustainability29.11.2024 05:37:00 CET | Press release

International collaboration, innovation and sustainability were the key themes of the 28th World Investment Conference (WIC28), hosted by Invest Saudi and The World Association of Investment Promotion Agencies (WAIPA) that concluded in Riyadh this week. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241128896366/en/ H.E. Khalid A. AlFalih, Minister of Investment, Saudi Arabia, closes the World Investment Conference in Riyadh, Saudi Arabia (Photo: AETOSWire) Commenting on the success of the event, H.E. Khalid A. Al-Falih, Saudi Minister of Investment said, "This event was held under the auspicious patronage of His Royal Highness Crown Prince and Prime Minister, Mohammed bin Salman bin Abdulaziz Al Saud to whom we extend our deepest gratitude for his visionary leadership and unwavering support. “Over the past three days, we discussed the critical challenges facing global investment and reviewed the boundless opportunities that

Aramco Unveils Recycled Basketball Courts, Boosting "Shoot for the Future" Project29.11.2024 02:45:00 CET | Press release

Aramco, one of the world’s leading integrated energy and chemicals companies, has unveiled the first three renovated community basketball courts on Tuesday in Dongdan basketball community, Beijing, China. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241128606707/en/ Aramco has unveiled the first three renovated community basketball courts on Tuesday in Beijing, China. (Photo: Business Wire) These courts, which were built with innovative and advanced materials, with the flooring made partly from recycled plastic, are part of Aramco’s “Shoot for the Future” basketball court revamp project, with the goal of injecting new energy into community basketball in China. The project also aims to showcase the increasingly important role that advanced materials can play in a circular carbon economy, while helping with Aramco’s objective to support and empower communities and youth through sports, and to bring green development and recy

VeriSilicon Partners With LVGL to Enable Advanced GPU Acceleration for Wearable Devices and Beyond29.11.2024 01:00:00 CET | Press release

LVGL adds VeriSilicon’s 3D and VGLite 2.5D GPUs support to its library for a wide range of embedded applications VeriSilicon (688521.SH) today announced a strategic partnership with LVGL, the leading open-source graphics library for embedded systems, to support VeriSilicon’s low-power 3D and VGLite 2.5D GPU technology within the LVGL library. This partnership aims to optimize performance and expand graphic processing capabilities for a wide range of embedded applications. As one of the first providers of 3D GPU technology for the LVGL ecosystem, VeriSilicon will contribute to advancing 3D rendering capabilities within the LVGL library. LVGL is the most popular free and open-source embedded graphics library to create beautiful User Interfaces (UIs) for any Microcontroller Units (MCUs), Micro Processor Units (MPUs), or display type. By integrating VeriSilicon’s low-power and high-performance GPU solutions into LVGL’s graphics ecosystem, it offers developers the ability to rapidly deliver

MAG Group Holding Real Estate Portfolio Reaches USD 11.9 Billion28.11.2024 11:47:00 CET | Press release

MAG Group Holding, the multinational conglomerate incorporating different companies serving diverse sectors, announced its portfolio of current and under development projects across its different real estate subsidiaries has reached USD 11.9 billion. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241128995871/en/ Moafaq Al Gaddah, Founder and Chairman of MAG Group Holding (Photo: AETOSWire) MAG Group Holding’s real estate subsidiaries include MAG Lifestyle Development, Keturah, Invest Group Overseas (IGO), MBL, Shoumous, Art of Living Mall and MAG Leasing for warehouses. In his comments, Moafaq Al Gaddah, Founder and Chairman of MAG Group Holding, said: "The UAE's real estate sector is witnessing unprecedented demand, driven by the strategic vision and initiatives of our wise leadership. The government’s ongoing efforts to foster a favorable investment climate have made the UAE a preferred investment destination for global i

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom
World GlobeA line styled icon from Orion Icon Library.HiddenA line styled icon from Orion Icon Library.Eye