DVSAnalytics, Inc.
The Contact Center Solution Providers are Teaming Up to Deliver Enhanced Capabilities and Value-Added Services
SAN ANTONIO, TX / ACCESSWIRE / March 20, 2024 / Dura Software portfolio companies DVSAnalytics and Infinity CCS have initiated a new partnership that promises to expand the capabilities of contact center software solutions worldwide. This collaboration aligns two contact center solution manufacturers to offer a broadened suite of Workforce Engagement Management (WEM) tools to their respective customer bases.
Infinity is a UK-based provider of interaction management software that brings a unique offering of contact center agent guidance solutions, encompassed within its newly rebranded product suite Maestro. The platform uses easy-to-script workflows and a comprehensive knowledge base to direct agents to the right response for every situation from a browser-based desktop application. Additional functionality includes AI-powered agent training tools and a host of APIs that make the Maestro platform technology-agnostic, creating seamless integrations to company directories and other mission-critical systems.
DVSAnalytics specializes in WEM applications for contact centers including call recording and screen recording, quality management, and speech analytics, as well as workforce management software, under its Encore brand. The union creates an affordable WEM toolset that better enables contact centers to train and prepare new agents. The partnership entails a reseller agreement between the two companies, enabling them to extend their reach and serve the needs of a larger partner network and client spectrum.
"We are entering a new era for contact center operations," says Chris Williams, CEO of both Infinity and DVSAnalytics. "This partnership marks a huge milestone for us, and we're looking forward to creating a powerhouse of combined contact center solution offerings that drive efficiency and excellence in customer interactions. This is an exciting time for both companies; with Infinity recently undergoing a rebranding and DVSAnalytics' continued growth in the WEM market, we believe that this partnership will allow us to deliver even more value to our customers."
For further information regarding this new partnership, please visit the Infinity and DVSAnalytics websites.
About Infinity
Infinity's technology and services unlock your ability to win customers, retain them, and maximize their satisfaction by empowering you to deliver exceptional customer experiences across multiple channels with ultimate efficiency. Our solutions have been built from the ground up for contact centers and are based around our proprietary technology - Infinity Maestro - and support services delivered by customer management experts. Infinity has over 20 years of experience working with contact centers, and Infinity Maestro is deployed in 13 countries around the world.
About DVSAnalytics
DVSAnalytics Inc. (DVS) workforce engagement management solutions (WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® solutions include voice and desktop recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities.
About Dura Software
Dura Software acquires, owns, and operates a portfolio of growing niche software businesses that provide mission-critical solutions to end customers. Unlike other investors, Dura seeks to hold onto and operate its companies without any term limits. Dura is backed by founders and investors with deep experience in investing and operating companies across multiple industry verticals in various geographies.
Contact Information
Chris Williams
CEO
cwilliams@dvsanalytics.com
SOURCE: DVSAnalytics
To view this piece of content from stats.nwe.io, please give your consent at the top of this page.View the original press release on newswire.com.
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
Global Sports Brand U.S. Polo Assn. Launches First Retail Store in Berlin, Germany16.7.2025 16:37:00 CEST | Press release
Brand Targets Aggressive Retail, Wholesale and Ecommerce Expansion WEST PALM BEACH, FL AND BERLIN, GERMANY / ACCESS Newswire / July 16, 2025 / U.S. Polo Assn., the official brand of the United States Polo Association (USPA), is proud to announce its first retail store in Germany alongside its brand partners Incom S.p.a. and Modevertrieb Sarnacchiaro GmbH (MVS). The location of the first U.S. Polo Assn. store in the heart of Berlin is at the premier Alexa Mall at Alexanderplatz and marks the beginning of a strategic retail rollout across the country, which solidifies the multi-billion-dollar brand's global presence in Germany. The new Berlin store is offering a curated selection of men's, women's, undergarments, and beachwear collections - a perfect mix of sports heritage and contemporary spirit.U.S. Polo Assn. Executives J. Michael Prince, Antonio Sarnacchiaro, and Lorenzo Nencini with U.S. Polo Assn. Models U.S. Polo Assn. is a symbol of style that blends sports inspiration and authen
Camino Announces High-Grade Copper, with Bornite, Trench Results of 90 Meters at 1.07 % Copper including 4 Meters at 3.05% Copper in New Mirador Zone at Los Chapitos in Peru16.7.2025 12:00:00 CEST | Press release
Appoints New CFO for the Copper Development Stage in Chile and Peru VANCOUVER, BC / ACCESS Newswire / July 16, 2025 / Camino Minerals Corporation (TSXV:COR)(OTC PINK:CAMZF) ("Camino" or the "Company") is pleased to announce high‐grade copper trench results from the Mirador prospect located in the Diva trend, one of several prospective targets at the Company's Los Chapitos Copper Project ("Los Chapitos" or the "Project") in Peru. The new mineralized body identified at Mirador could represent the northwesterly continuation of the Adriana mineralized copper zone where over 20,000 meters of drilling has been completed. There are clear lithological, mineralogical, and structural similarities observed at Adriana, Mirador, and Katty that share the same structural control across the Diva trend fault. Importantly, this primary and oxide copper surface exposure mineralization is within intrusive, potential source rocks, that typically underlay the volcanic Chocolate Formation. The package of vol
Formerra to Supply Foster Medical Compounds Across the Americas15.7.2025 16:45:00 CEST | Press release
Following GEON's acquisition of Foster, LLC, this new agreement expands Formerra's healthcare polymer portfolio with life-saving medical compounds. ROMEOVILLE, IL / ACCESS Newswire / July 15, 2025 / Formerra, a leader in performance materials distribution, today announced an agreement with GEON® Performance Solutions that designates Formerra as the preferred distributor of Foster®, LLC medical compounds in North America and South America. The agreement follows GEON's acquisition of Foster, LLC, and builds on Formerra's long-standing, global partnership with GEON for flexible and rigid PVC and filled polypropylene materials. "This expanded partnership equips our customers with a broader set of proven medical-grade solutions while leveraging Formerra's technical guidance and robust supply-chain capabilities," said Kelly Wessner, Vice President, Key Accounts, Formerra. "Foster's brand strength and GEON's investment momentum create powerful growth potential for these materials and our cust
FairWinds Migrates from .COM to .FAIRWINDS, Showcasing Leadership in Strategic Internet Addressing15.7.2025 16:00:00 CEST | Press release
WASHINGTON, DC / ACCESS Newswire / July 15, 2025 / FairWinds Partners, the world's leading domain name strategy consultancy, has completed the migration of its website from fairwindspartners.com to home.fairwinds. "This transition is more than a domain change. It reflects our belief in the future of .BRAND top-level domains," said FairWinds founder Josh Bourne. "Our move to .FAIRWINDS reinforces the strategic value that these top-level domains offer and our evolution from a pioneering domain name advisory firm to the trusted partner for global brands navigating the digital landscape via the address bar." Unlike second-level domains like google.com, top-level domains reside on the internet's root servers -- the foundation of the internet's naming system. .BRAND top-level domains are not publicly available and are used exclusively by the brand owner. ".BRAND top-level domains provide a powerful way to amplify, control, and secure a brand's digital presence while giving visitors visual pr
U.S. Polo Assn. Celebrates Seventh Year Supporting the 2025 Outsourcing Inc. Royal Charity Polo Cup15.7.2025 13:00:00 CEST | Press release
Official Apparel and Team Sponsor Delivers a Commemorative Gift Collection Honoring the Global Sport Brand's 135th Anniversary Celebration WEST PALM BEACH, FLA. AND WINDSOR, U.K. / ACCESS Newswire / July 15, 2025 / U.S. Polo Assn., the official brand of the United States Polo Association (USPA), in partnership with Brand Machine Group (BMG), its licensing partner in the United Kingdom, proudly served once again as the Official Apparel and Team Sponsor for the 2025 Outsourcing Inc. Royal Charity Polo Cup. The prestigious event took place on July 11 at the renowned Windsor Great Park at Flemish Farms' Guards Polo Club.U.S. Polo Assn. (left to right) U.S. Polo Assn. Team Accepts Royal Charity Polo Cup Trophy: James Beim, HRH The Prince of Wales, J. Michael Prince (USPA Global), Boo Jalil (BMG), Aiyawatt Srivaddhanaprahba, and Amr Zeden In its seventh consecutive year of sponsorship for the charitable event, U.S. Polo Assn. outfitted all participating polo players, umpires, and flaggers in
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom