DVSAnalytics, Inc.
20.3.2024 16:03:42 CET | ACCESS Newswire | Press release
The Contact Center Solution Providers are Teaming Up to Deliver Enhanced Capabilities and Value-Added Services
SAN ANTONIO, TX / ACCESSWIRE / March 20, 2024 / Dura Software portfolio companies DVSAnalytics and Infinity CCS have initiated a new partnership that promises to expand the capabilities of contact center software solutions worldwide. This collaboration aligns two contact center solution manufacturers to offer a broadened suite of Workforce Engagement Management (WEM) tools to their respective customer bases.
Infinity is a UK-based provider of interaction management software that brings a unique offering of contact center agent guidance solutions, encompassed within its newly rebranded product suite Maestro. The platform uses easy-to-script workflows and a comprehensive knowledge base to direct agents to the right response for every situation from a browser-based desktop application. Additional functionality includes AI-powered agent training tools and a host of APIs that make the Maestro platform technology-agnostic, creating seamless integrations to company directories and other mission-critical systems.
DVSAnalytics specializes in WEM applications for contact centers including call recording and screen recording, quality management, and speech analytics, as well as workforce management software, under its Encore brand. The union creates an affordable WEM toolset that better enables contact centers to train and prepare new agents. The partnership entails a reseller agreement between the two companies, enabling them to extend their reach and serve the needs of a larger partner network and client spectrum.
"We are entering a new era for contact center operations," says Chris Williams, CEO of both Infinity and DVSAnalytics. "This partnership marks a huge milestone for us, and we're looking forward to creating a powerhouse of combined contact center solution offerings that drive efficiency and excellence in customer interactions. This is an exciting time for both companies; with Infinity recently undergoing a rebranding and DVSAnalytics' continued growth in the WEM market, we believe that this partnership will allow us to deliver even more value to our customers."
For further information regarding this new partnership, please visit the Infinity and DVSAnalytics websites.
About Infinity
Infinity's technology and services unlock your ability to win customers, retain them, and maximize their satisfaction by empowering you to deliver exceptional customer experiences across multiple channels with ultimate efficiency. Our solutions have been built from the ground up for contact centers and are based around our proprietary technology - Infinity Maestro - and support services delivered by customer management experts. Infinity has over 20 years of experience working with contact centers, and Infinity Maestro is deployed in 13 countries around the world.
About DVSAnalytics
DVSAnalytics Inc. (DVS) workforce engagement management solutions (WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® solutions include voice and desktop recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities.
About Dura Software
Dura Software acquires, owns, and operates a portfolio of growing niche software businesses that provide mission-critical solutions to end customers. Unlike other investors, Dura seeks to hold onto and operate its companies without any term limits. Dura is backed by founders and investors with deep experience in investing and operating companies across multiple industry verticals in various geographies.
Contact Information
Chris Williams
CEO
cwilliams@dvsanalytics.com
SOURCE: DVSAnalytics
To view this piece of content from stats.nwe.io, please give your consent at the top of this page.View the original press release on newswire.com.
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
Stagwell Launches Stagwell Search+: The Industry's First Agentic Platform To Win AI Search2.3.2026 14:30:00 CET | Press release
New media solution enables brands to win discoverability, visibility, positive sentiment, and outcomes across major AI systems NEW YORK, NY AND LONDON, UK / ACCESS Newswire / March 2, 2026 / Stagwell (NASDAQ:STGW), the global challenger network transforming marketing through AI, today announced the global launch of Stagwell Search+, the industry's first agentic platform for AI Search experiences. Built by Assembly, Stagwell's global omnichannel media agency, in partnership with Emberos, the operating system for AI visibility, Stagwell Search+ is a category-defining solution to master the transition from traditional search engines to AI search experiences. As Large Language Models (LLMs) increasingly mediate how people discover, compare, and choose, Stagwell Search+ helps brands optimize not just for clicks and traffic, but for a new era of search where AI guides decisions and the goal is to be chosen. The solution combines an agentic platform with a differentiated framework that improv
Polaris Renewable Energy Announces Approval of SO1 Agreement by PREPA2.3.2026 13:50:00 CET | Press release
TORONTO, ON / ACCESS Newswire / March 2, 2026 / Polaris Renewable Energy Inc. (TSX:PIF) ("Polaris" or the "Company"), is pleased to announce that, at a meeting held on February 19, 2026, the Governing Board of the Puerto Rico Electric Power Authority ("PREPA") approved the Battery Energy Storage System Standard Offer Agreement ("SO1 Agreement"). The Company received formal written notice of approval on February 27, 2026. The execution of the SO1 Agreement between PREPA and Polaris Power US, Inc. ("PPUS"), a wholly owned subsidiary of Polaris, remains subject to the approval of the Financial Oversight & Management Board (FOMB) of Puerto Rico, which constitutes the next required step in the process. The Company remains optimistic that the FOMB review and authorization will progress in a timely manner relative to prior regulatory milestones achieved for this project. The SO1 Agreement forms part of the Puerto Rico Accelerated Storage Addition Program ("ASAP"), a strategic initiative aimed
MEWA Launches the First Saudi Water Week Next April to Shape the Future of the Water Sector Regionally and Globally28.2.2026 12:55:00 CET | Press release
MEWA Launches the First Saudi Water Week Next April RIYADH, SA / ACCESS Newswire / February 28, 2026 / The Ministry of Environment, Water and Agriculture will inaugurate the first Saudi Water Week during the second week of April. This premier national and international forum will convene policymakers, specialists, researchers, private sector entities, and relevant water sector organizations from both within Saudi Arabia and internationally. This initiative underscores the Ministry's sustained commitment to bolstering water security, reinforcing the sustainable governance of water resources, and fostering scientific research and innovation within this critical sector. The Ministry clarified that the Saudi Water Week will feature several specialized events, including the Arab Water Forum and the Second Stakeholders Meeting for the World Water Forum 2027, in addition to detailed presentations of the achievements of the water sector in the Kingdom and other national sectors. The organizati
Assembly Hires Three Industry Leaders in Europe to Accelerate Growth27.2.2026 12:00:00 CET | Press release
Northway, Ayre, and Panchal add senior depth across AI and data strategy, programmatic activation, and client leadership as Assembly scales in Europe LONDON, UK / ACCESS Newswire / February 27, 2026 / Assembly enters 2026 with momentum and the leadership to match. The Stagwell media agency appoints James Northway as EVP, Global Head of AI and Data Strategy; David Ayre as Europe Head of Programmatic; and Bav Panchal as Europe Managing Partner, strengthening its bench across decision intelligence, activation, and client leadership. Assembly is building on its momentum in the region, following the recent Jabra win and the appointment of Bridget Hopkins as CEO of Europe. These strategic hires accelerate Assembly's expansion across Europe as clients push for integrated brand performance solutions that connect data, technology, media, and commerce to drive measurable growth. Assembly is meeting that demand through continued investment in its STAGE AI Experience Engine and Brand Performance P
Innodata Reports Fourth Quarter and Full Year 2025 Results26.2.2026 22:05:00 CET | Press release
48% Full-Year Revenue Growth and Strong Q4 Results Anticipates ~35%+ Revenue Growth in 2026 with Expanding Customer Diversification Announces Innovations in Dataset Creation and Evaluations for LLMs, AI Agents, and Physical AI (Robotics) NEW YORK CITY, NY / ACCESS Newswire / February 26, 2026 / INNODATA INC. (Nasdaq:INOD) today reported results for the fourth quarter and the year ended December 31, 2025. Revenue of $72.4 million for the three months ended December 31, 2025, representing 22% year-over-year organic revenue growth. Revenue of $251.7 million for the year ended December 31, 2025, representing 48% year-over-year organic revenue growth. Adjusted EBITDA of $15.7 million for the three months ended December 31, 2025, an increase of $1.6 million, or 11%, from $14.1 million in the same period last year.* Adjusted EBITDA of $57.9 million for the year ended December 31, 2025, an increase of $23.3 million, or 68%, from $34.6 million in the same period last year.* Net income of $8.8 m
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom