DVSAnalytics, Inc.
The Contact Center Solution Providers are Teaming Up to Deliver Enhanced Capabilities and Value-Added Services
SAN ANTONIO, TX / ACCESSWIRE / March 20, 2024 / Dura Software portfolio companies DVSAnalytics and Infinity CCS have initiated a new partnership that promises to expand the capabilities of contact center software solutions worldwide. This collaboration aligns two contact center solution manufacturers to offer a broadened suite of Workforce Engagement Management (WEM) tools to their respective customer bases.
Infinity is a UK-based provider of interaction management software that brings a unique offering of contact center agent guidance solutions, encompassed within its newly rebranded product suite Maestro. The platform uses easy-to-script workflows and a comprehensive knowledge base to direct agents to the right response for every situation from a browser-based desktop application. Additional functionality includes AI-powered agent training tools and a host of APIs that make the Maestro platform technology-agnostic, creating seamless integrations to company directories and other mission-critical systems.
DVSAnalytics specializes in WEM applications for contact centers including call recording and screen recording, quality management, and speech analytics, as well as workforce management software, under its Encore brand. The union creates an affordable WEM toolset that better enables contact centers to train and prepare new agents. The partnership entails a reseller agreement between the two companies, enabling them to extend their reach and serve the needs of a larger partner network and client spectrum.
"We are entering a new era for contact center operations," says Chris Williams, CEO of both Infinity and DVSAnalytics. "This partnership marks a huge milestone for us, and we're looking forward to creating a powerhouse of combined contact center solution offerings that drive efficiency and excellence in customer interactions. This is an exciting time for both companies; with Infinity recently undergoing a rebranding and DVSAnalytics' continued growth in the WEM market, we believe that this partnership will allow us to deliver even more value to our customers."
For further information regarding this new partnership, please visit the Infinity and DVSAnalytics websites.
About Infinity
Infinity's technology and services unlock your ability to win customers, retain them, and maximize their satisfaction by empowering you to deliver exceptional customer experiences across multiple channels with ultimate efficiency. Our solutions have been built from the ground up for contact centers and are based around our proprietary technology - Infinity Maestro - and support services delivered by customer management experts. Infinity has over 20 years of experience working with contact centers, and Infinity Maestro is deployed in 13 countries around the world.
About DVSAnalytics
DVSAnalytics Inc. (DVS) workforce engagement management solutions (WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® solutions include voice and desktop recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities.
About Dura Software
Dura Software acquires, owns, and operates a portfolio of growing niche software businesses that provide mission-critical solutions to end customers. Unlike other investors, Dura seeks to hold onto and operate its companies without any term limits. Dura is backed by founders and investors with deep experience in investing and operating companies across multiple industry verticals in various geographies.
Contact Information
Chris Williams
CEO
cwilliams@dvsanalytics.com
SOURCE: DVSAnalytics
To view this piece of content from stats.nwe.io, please give your consent at the top of this page.View the original press release on newswire.com.
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
Clean Air Metals Files Interim Financial Statements for the Nine Months Ended October 31, 202530.12.2025 03:20:00 CET | Press release
THUNDER BAY, ON / ACCESS Newswire / December 29, 2025 / Clean Air Metals Inc. ("Clean Air Metals" or the "Company") (TSXV:AIR)(FRA:CKU)(OTCQB:CLRMF) announces that it has filed its unaudited consolidated interim financial statements and management's discussion and analysis for the nine-month period ended October 31, 2025, available for viewing on www.sedarplus.ca. Financial Highlights Total assets as at October 31, 2025 of $36,602,553 Total cash as at October 31, 2025 of $1,643,422 Working capital deficiency as at October 31, 2025 of $1,746,454 Shareholder's equity as at October 31, 2025 of $33,030,843 During the nine months ended October 31, 2025, the Company incurred $1,046,223 in cost for exploration activities at the TBN project. Key activities of the Company's management team this quarter included the completion of the initial drilling of the first step-out exploration target within the Escape down-plunge area, resulting in a mineralized intersection 400m from the known resource.
EESystem Files for Preliminary Injunction to Block Unauthorized Use of Proprietary Wellness Technology29.12.2025 17:15:00 CET | Press release
Legal action seeks to halt Jason Shurka and The Light System, Inc. from misappropriating EES intellectual property LAS VEGAS, NV / ACCESS Newswire / December 29, 2025 / Energy Enhancement System, LLC (EES), a global provider of advanced wellness technology, has taken decisive legal action to protect its proprietary innovations and the integrity of its licensed network. On December 22, 2025, EES filed a Motion for Preliminary Injunction in the U.S. District Court for the District of Nevada. The motion seeks to immediately enjoin defendants Jason Shurka and The Light System, Inc., operating via thelightsystems.com and unifydhealing.com, with events and personal bio promoted on jasonshurka.com, from the unauthorized use of EES's intellectual property. This filing is a critical step in defending the authenticity of the EE System technology, which powers an extensive global network with thousands of installations worldwide. The motion is supported by detailed evidence alleging contractual b
Launch of the 8th Global Conference on Occupational Safety and Health (GOSH 8) in RIYADH, SA - 202628.12.2025 13:30:00 CET | Press release
RIYADH, SA / ACCESS Newswire / December 28, 2025 / His Excellency Eng. Ahmed bin Sulaiman Al‑Rajhi, Minister of Human Resources and Social Development and Chairman of the National Council for Occupational Safety and Health, announced the launch of the 8th Global Conference on Occupational Safety and Health (GOSH8), scheduled to be held in 2026 under the theme "Sustainable Safety for a Prosperous Future." The conference will take place from 27 to 29 April 2026 at the Hilton Hotel in Riyadh, Saudi Arabia. During the announcement, His Excellency also inaugurated the official website of the 8th Global Conference on Occupational Safety and Health, which enables specialists and interested participants to register for the conference and access full details, including key themes, topics, and accompanying activities. The conference continues to play a leading role as an international scientific platform, dedicated to exploring the future of occupational safety and health, discussing global labo
Loar Holdings Inc. Announced The Completion of its Acquisition of LMB Fans & Motors26.12.2025 14:00:00 CET | Press release
WHITE PLAINS, NEW YORK / ACCESS Newswire / December 26, 2025 / Loar Holdings Inc. (NYSE:LOAR) ("Loar," "we," "our," or "the Company") today announced the completion of its acquisition of LMB Fans & Motors ("LMB") for €367 million, plus the assumption of debt, paid in cash at closing. Founded more than 60 years ago, LMB is a global leader in designing and manufacturing customized, high-performance fans and motors. With decades of expertise and nearly 100% of its revenue derived from proprietary designs, LMB offers over 2,000 unique products, including fans, blowers, motors, and specialized rotating machines. Its fans and brushless motors are widely used across aerospace and defense platforms. LMB employs more than 75 team members worldwide, including those at its headquarters and manufacturing facility in Malemort-sur-Corrèze, France. The transaction was completed following clearance under the French foreign direct investment screening procedure by the Ministry of Economy and Finance. L
SK tes Announces Grand Opening of New Shannon Facility, Marking a Milestone for Sustainable Technology in Ireland22.12.2025 15:00:00 CET | Press release
SHANNON, IE / ACCESS Newswire / December 22, 2025 / SK tes, a global leader in secure technology lifecycle and IT asset disposition (ITAD) services, is delighted to announce the grand opening of its state-of-the-art facility in Shannon, County Clare. The opening event, to be held on Jan. 15, 2026, marks the culmination of a journey that began with the company's announcement in 2025 of its plans to establish a purpose-built facility in one of Ireland's fastest-growing technology regions. The grand opening will be hosted by Jin Mo Lee, SK tes Group CEO at SK tes and guest of honor, Minister Timmy Dooley will cut the ribbon to officially open the site. Minister Dooley, a Clare native, serves as Minister of State for Climate, Energy and the Environment. Minister Dooley's leadership in climate, energy, and environmental policy is especially relevant as Ireland continues to attract major global data center infrastructure and technology companies, while placing increased emphasis on sustainab
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom