Infobird Co., Ltd.
Standardized AI Product Enables Optimization of Customer Service of Fintech Service Platform
BEIJING, CHINA / ACCESSWIRE / July 20, 2021 / Infobird Co., Ltd (Nasdaq:IFBD) ("Infobird" or the "Company"), a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions in China, announced the successful implementation of its Intelligent Quality Inspection SaaS, a new product in the era of artificial intelligence, with one of the leading Fintech companies in China. With the help of Infobird's Intelligent Quality Inspection SaaS, the Fintech client's customer service platform has realized intelligent management and operation, and sets the foundation for further upgrade of its customer service.
Infobird has continuously promoted the implementation of intelligent quality inspection in various industries in recent years, effectively expanding the application boundary of intelligent quality inspection. Since its launch, Infobird's Intelligent Quality Inspection has been used in Financial, E-commerce, Retail and other industries. It is a standardized intelligent SaaS product that can empower the clients to better track the engagement between the customer service or sales agents and end customers. This solution is essential for many industries, especially the financial industry which has very high compliance and service requirements for customer and sales centers. Inforbird's success in serving this leading Fintech client with Intelligent Quality Inspection is expected to pave the way for future expansion into financial industry. Based on the past experiences in financial and other industries, the Company will continue to evaluate the value of intelligent quality inspection, with the goal of deploying a series of intelligent customer service products to accelerate the digital and intelligent transformation and upgrading of enterprise customer service centers.
The Fintech company attaches great importance to customer service, and continuously elevates the quality of management and customer service through various methods including quality inspection and training. In order to use intelligent technology to further upgrade the management and customer service experience, the client introduced Infobird's Intelligent Quality Inspection system. Through long-term cooperation, the client has taken a great leap in customer service quality inspection from manual inspection by random sampling to automatic inspection with 100% coverage, which effectively liberated quality inspectors, achieved 100% inspections, and comprehensively improved management efficiency.
100% automatic and efficient, enhancing workforce efficiency
Infobird researched and analyzed the customer service business scenarios of its Fintech client, and built a flexible multi-dimensional quality inspection model. The quality inspection coverage rate reached 100%, and the quality inspection efficiency increased by more than 100 times. The data shows that after using Infobird's Intelligent Quality Inspection, the number of quality inspection personnel employed by the customer service center was greatly reduced. Quality inspection personnel can now devote themselves to more valuable work, such as conducting customer service training and management work.
Comprehensive inspection and targeted enhancement of services
Through keyword and semantic quality inspection, Infobird's Intelligent Quality Inspection conducts a comprehensive inspection of the customer service work, and analyzes it from various angles such as compliance, professionalism, and service process. On one hand, it has improved risk control capabilities and handled them in a timely manner, reducing the risk of customer complaints. On the other hand, it can spot the shortcomings of a single customer service agent and the team as a whole, and carry out more targeted training in attitudes and etiquette, service skills, and knowledge reserves, etc. At the same time, by monitoring the service process, the Fintech client can also optimize and adjust the standard process from a big-picture perspective.
Multi-dimensional reports comprehensively improve management efficiency
All the inspection results of Infobird's Intelligent Quality Inspection can be consolidated to generate multi-dimensional reports, which brings great convenience to the management of the customer service center. By analyzing the reports, managers can be more targeted when assessing and allocating human and tangible resources.
In the long run, the value of Infobird's Intelligent Quality Inspection lies also in helping companies harvest the value of data through multi-dimensional data analysis, such as user portraits, customer focus, and market conditions, and then guide companies to optimize products and services, conduct precision marketing, and make management decisions. Therefore, Infobird's Intelligent Quality Inspection not only is an inspection tool of the communicational content of customer service, but also contributes to the growth and progress of the client company in the whole journey of customer relationship development by promoting the integrated upgrade of customer service, marketing and management.
About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service provider of innovative AI-powered or enabled customer engagement solutions.
For more information about the company, visit www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements, including statements with regard to Infobird's proposed initial public offering. Words such as "will," future," "expects," "believes," and "intends," or similar expressions, are intended to identify forward-looking statements. Forward-looking statements are subject to inherent uncertainties in predicting future results and conditions and no assurance can be given that the proposed initial public offering discussed above will be completed on the terms described. Completion of the proposed initial public offering and the terms thereof are subject to numerous factors, many of which are beyond the control of Infobird, including, without limitation, the failure of customary closing conditions and the risk factors and other matters set forth in the prospectus included in the registration statement in the form last filed with the SEC. Infobird undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by law.
Contacts:
Infobird Co., Ltd
Yimin Wu, Chief Executive Officer and Chairman of the Board of Directors
wuym@infobird.com
86-010-52411819
Infobird Co., Ltd Investor Relations
TraDigital IR
Kevin McGrath
+1-646-418-7002
kevin@tradigitalir.com
SOURCE: Infobird Co., Ltd.
View source version on accesswire.com:
https://www.accesswire.com/656248/Infobirds-Successful-Launch-of-Intelligent-SaaS-for-a-Leading-Fintech-Company-Paves-the-Way-for-Further-Expansion-in-Financial-Industry
To view this piece of content from www.accesswire.com, please give your consent at the top of this page.
About ACCESS Newswire
Subscribe to releases from ACCESS Newswire
Subscribe to all the latest releases from ACCESS Newswire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from ACCESS Newswire
New GA-ASI Gambit 6 UCAV Adds Air-To-Ground Operations for International CCA4.11.2025 16:00:00 CET | Press release
SAN DIEGO, CALIFORNIA / ACCESS Newswire / November 4, 2025 / The latest iteration of the innovative Gambit Series of unmanned combat air vehicles (UCAV) from General Atomics Aeronautical Systems, Inc. (GA-ASI) is Gambit 6, a collaborative combat aircraft (CCA) that adds air-to-ground operations to its already proven air-to-air capability. The multi-role platform is optimized for roles such as electronic warfare, suppression of enemy air defenses (SEAD), and deep precision strike, making it a versatile option for evolving defense needs. Air forces throughout the world are looking to air-to-ground-capable CCAs to enhance operational capabilities and address emerging threats in a denied environment. Gambit 6 is being developed to meet the corresponding need for adaptability, scalability, and mission-specific performance. "These are real threats, and they require real solutions," said GA-ASI President David R. Alexander. "The modular architecture and signature-reducing internal weapons bay
FiberCop and FMC GlobalSat/MTN Seal Strategic Partnership to Develop Hybrid Terrestrial-satellite Network Architectures in Italy4.11.2025 13:00:00 CET | Press release
The two companies have signed a strategic partnership aimed at offering high-speed connectivity across Italy, enabling high-performance backhaul and last-mile services by integrating satellite backhaul and fiber access in remote areas. ROME, ITALY AND FORT LAUDERDALE, FL / ACCESS Newswire / November 4, 2025 / FiberCop, the company running Italy's most advanced, extensive and widespread digital network infrastructure has signed a strategic partnership with FMC GlobalSat and its 100% owned subsidiary MTNSat "MTN", a world-class satellite network operator, to develop cutting-edge hybrid terrestrial-satellite solutions to deliver stable connectivity in remote areas across Italy. This agreement represents one of the first architectures of its kind developed worldwide over Low Earth Orbit (LEO) satellite networks. Altogether, both companies have successfully completed tests with hybrid network architectures that integrate LEO satellite services into terrestrial infrastructures, specifically
Sauce Labs Introduces Sauce AI for Insights: Purpose-Built AI Agents That Transform Software Quality Data Into Instant Engineering Intelligence3.11.2025 16:00:00 CET | Press release
Purpose-Built AI Agents Eliminate Hours of Manual Test Analysis, Accelerating Release Cycles and Empowering Engineering Teams to Ship High-Quality Applications with Unprecedented Speed and Confidence SAN FRANCISCO, CA / ACCESS Newswire / November 3, 2025 / Sauce Labs, the leading platform for continuous quality, today announced Sauce AI for Insights, a groundbreaking suite of AI-powered data and analytics capabilities that fundamentally transforms how engineering teams analyze, understand, and act on real-time test execution and runtime data to deliver quality releases at speed - while offering enterprise-grade rigorous security and compliance controls. As the industry's first AI agent purpose-built for software quality intelligence, Sauce AI for Insights converts one of the most critical bottlenecks in modern software development into a strategic advantage: the overwhelming volume of test data that slows decision-making and delays releases now accelerates developer productivity and en
Affiliate of Pacific Avenue Capital Partners Completes Acquisition of FLSmidth Cement from FLSmidth & Co. A/S3.11.2025 16:00:00 CET | Press release
LOS ANGELES, CA / ACCESS Newswire / November 3, 2025 / Pacific Avenue Capital Partners ("Pacific Avenue"), a leading global private equity firm focused on corporate carve-outs and other complex situations in the middle market, today announced it has completed the acquisition of FLSmidth Cement A/S ("FLSmidth Cement" or "Company"), from FLSmidth & Co. A/S (CPH:FLS) ("FLSmidth"). With the completion of the transaction, FLSmidth Cement will operate under the new name Fuller Technologies ("Fuller"), marking the beginning of its next chapter as an independent, technology-driven leader serving the global cement sector. Fuller is a leading solutions provider for the cement production industry focused on providing aftermarket parts and services to as well as new and replacement equipment for cement plants around the globe. The Company has manufacturing locations in North America, Europe, and Asia, and its global installed base spans over 1,400 of the world's approximate 2,700 cement plants. Wi
Scam Encounters Every Four Days: Mexico's Financial Toll3.11.2025 13:00:00 CET | Press release
This study of 1,000 Mexican adults reveals that over three-quarters have encountered a scam, with an average of one scam encounter happening every four days, equating to 86 scam encounters on average per person per year in Mexico. THE HAGUE, NL / ACCESS Newswire / November 3, 2025 / Additionally, nearly 3/5 of Mexican adults claim to have experienced a scam in the last year, with each scam victim being scammed on average 1.8 times. With widespread financial losses Shopping scams (55%), investment scams (48%) and unexpected money scams (47%) are the most common types of scams in Mexico, with some having money stolen via email while others received kidnapping threats. Additionally, over 1/3 of Mexican adults claim to have lost money to scams in the last year. Wire or bank transfers (55%) and debitcard payments (21%) are the most common methods used by scammers to receive payment. Of those who have experienced being scammed, 2/3 have reported the scam to the payment service, and half of t
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom