
Bombardier Aerospace
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Bombardier Bolsters Support in Europe and Celebrates One-Year Anniversary of its Schiphol Service Centre
IndustrialsIndustrial Goods & ServicesAerospace & Defense
Economy, Business And Finance
Business (General)
MONTREAL, QUEBEC--(Marketwire - May 12, 2011) - Bombardier Aerospace today left
no doubt that it is building one of the most comprehensive service and
maintenance networks in the industry by boosting capacity at its wholly owned
Schiphol Service Centre in Amsterdam, providing its customers with enhanced
Aircraft-On-Ground (AOG) support in Europe.
With the Bombardier Schiphol Service Centre completing its first full year of
operation on May 1, the company will soon offer its business aircraft customers
greater flexibility for scheduling light to heavy maintenance tasks by adding
shifts and increasing staffing levels by 30 per cent in 2011. In addition, the
facility will extend its capabilities to include Challenger 850 aircraft and
expand its expertise in interior refurbishment for all Bombardier business jets
later this year. The Schiphol Service Centre offers 4,240 sq. meters (45,639 sq.
feet) of hangar space and currently staffs 50 employees.
"We are thrilled to celebrate the success of the Schiphol Service Centre, as it
underscores our commitment to expand our service and maintenance expertise
outside of our traditional North-American market," said Michael McQuay,
President, Bombardier Aircraft Service Centres. "We are eagerly looking forward
to boosting our capabilities and supporting to our customer base in Europe."
As such, the company is strengthening its capacity to provide AOG support in
Europe and the Commonwealth of Independent States (CIS) by increasing staffing
of its Mobile Response Team (MRT) by 30 per cent. Currently, six EASA-licensed
technical and maintenance experts, based in Belfast, Northern Ireland, are
available around the clock to perform AOG maintenance in the region. Bombardier
will add two more engineers by July 2011.
Bombardier's MRT works closely with the company's PartsExpress airborne parts
delivery service, launched in the U.S. in 2007 and in Europe in 2009. Since
January 2011, PartsExpress has performed 28 flights.
More than 580 Bombardier business jets are based in Europe and the CIS
countries.
"With these ongoing investments, our goal is to raise the bar for customer
services to better support our customers, both in Europe and worldwide," said
James Hoblyn, President, Customer Services & Specialized and Amphibious
Aircraft, Bombardier Aerospace.
In the past six months, Bombardier has launched a series of bold initiatives to
drive its service and support to the next level.
* Airborne parts delivery service based in Dubai
Bombardier opened a new Regional Support Office (RSO) in Dubai and expanded its
PartsExpress service into the Middle East, parts of Asia and Africa.
* Expansion in China and Latin America
Bombardier inaugurated a new RSO and parts depot in Hong Kong, and named STAECO,
in Jinan, a new Line Maintenance Facility (LMF). Service capabilities were also
boosted in Latin America, with Mexico's Aerovitro S.A. appointed an Authorized
Service Facility for Challenger 300 and Challenger 604/605 aircraft and Aviacion
Atlantico Sur S.A. in Argentina as an LMF for Challenger 604/605 aircraft.
* Groundbreaking Parts Satisfaction Guarantee
Bombardier launched a Parts Satisfaction Guarantee, setting high
standards on parts performance and accountability. Shipping, labour and
restocking charges are waived in applicable situations.
About the Bombardier Aircraft Service Centre Network
Bombardier's Service Centres are complemented by an extensive network of 52
Authorized Service Facilities (ASFs) and AOG Line Maintenance Facilities (LMFs)
(including 47 for business aircraft and five for commercial airliners) located
in 26 countries and six continents around the world.
About Bombardier
A world-leading manufacturer of innovative transportation solutions, from
commercial aircraft and business jets to rail transportation equipment, systems
and services, Bombardier Inc. is a global corporation headquartered in Canada.
Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and
its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed
as an index component to the Dow Jones Sustainability World and North America
indexes. News and information are available at www.bombardier.com or follow us
on Twitter @BombardierInc.
Note to editors
Follow @Bombardier_Aero on Twitter to receive the latest news and updates from
Bombardier Aerospace.
Bombardier, Challenger 300, Challenger 604, Challenger 605, Challenger 850 and
PartsExpress are trademarks of Bombardier Inc. or its subsidiaries.
Contacts:
Bombardier Aerospace
Marc Duchesne
+1-514-855-7813
www.bombardier.com
This announcement is distributed by Thomson Reuters on behalf of
Thomson Reuters clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Bombardier Aerospace via Thomson Reuters ONE
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